Enterprise AI Reliability & Governance Lead

Australian Broadcasting Corp.; Brisbane; On-site; AUD 180,000 - 240,000; Full time

Job summary

The Australian Broadcasting Corp. is seeking an Enterprise AI Operations and Assurance Lead to oversee enterprise AI services, ensuring reliability, scalability and effective support across the organisation.

You will act as the primary Level 3 escalation point for AI-related issues, manage platform changes and drive governance, security and policy alignment with adoption and cyber security teams. Strong leadership and cloud FinOps experience are essential.

Qualifications

• Relevant tertiary qualifications in information technology, engineering or a related discipline, or demonstrated equivalent skills.
• Proven experience leading multidisciplinary technical teams in complex environments.
• Experience managing platform consumption, licensing or FinOps practices in cloud or SaaS environments.
• Experience supporting audit, compliance or regulatory review activities for enterprise technology platforms.
• Ability to build strategic relationships and influence stakeholders across technical, cyber security, policy and business domains.
• Demonstrated experience supporting and operating enterprise digital platforms or services within a complex organisational environment.
• Strong understanding of contemporary AI technologies, automation concepts and agent-based systems, including operational and risk considerations.
• Experience with enterprise identity management, access control frameworks and service configuration practices.
• Genuine enthusiasm for AI and innovation with a commitment to staying informed of emerging developments and contributing to the successful adoption of new technologies.
• Proven experience managing incidents, problems and change processes using recognised service management methodologies and best practice.
• Experience working with technology vendors, including issue management, escalation processes and roadmap coordination.
• Strong analytical and problem-solving capabilities, with the ability to investigate and resolve complex technical issues.
• Ability to work collaboratively across technical, cyber security, policy and business stakeholder groups.

Responsibilities

• Lead the end-to-end operational management of enterprise AI capabilities, ensuring services are reliable, scalable and effectively supported.
• Manage AI platform consumption, licensing and cost governance, monitoring usage and forecasting spends.
• Ensure AI services operate in accordance with data residency, sovereignty and compliance requirements.
• Provide technical evidence, operational context and risk assessments to support governance decisions.
• Serve as the primary Level 3 escalation point for AI-related technical issues.
• Develop and maintain operational readiness for AI services, including monitoring, logging and runbooks.
• Coordinate AI platform configuration and feature enablement in line with governance and policy requirements.
• Manage the operational impact of vendor platform updates and changes, including risk assessment and mitigation.
• Work with Cyber Security to ensure AI security controls and audit requirements are in place.
• Support the controlled implementation of approved connectors and data integrations.
• Maintain oversight of shared AI assets, ownership and support arrangements.
• Provide operational and technical advice to AI governance forums and executives.
• Collaborate with AI Adoption Specialists to separate user enablement from operational issue resolution.

Skills

Technical leadership

AI technologies

Cloud/FinOps

Governance & compliance

Incident management

Stakeholder influence

Identity management

Education

Tertiary IT/Engineering degree

Tools

AWS

Azure

GCP

Job description

The Australian Broadcasting Corp. is seeking an Enterprise AI Operations and Assurance Lead to oversee enterprise AI services, ensuring reliability, scalability and effective support across the organisation.

You will act as the primary Level 3 escalation point for AI-related issues, manage platform changes and drive governance, security and policy alignment with adoption and cyber security teams. Strong leadership and cloud FinOps experience are essential.