Enterprise AI Platform Operations Lead

Medibank Private Limited; Victoria; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

Medibank Private Limited in Australia seeks an experienced leader for AI observability, lifecycle governance and operational assurance across Microsoft 365 copilots and AI services. You will define tools, standards and operating models to scale AI safely and measurably.

You will collaborate with AI readiness, Platform Engineering and business teams to balance innovation with risk, cost, compliance and customer outcomes as AI scales across the organisation.

Qualifications

• Observability, reliability engineering, service management or operational governance in complex enterprise environments.
• Experience in AI, cloud, platform or data services.
• Designing and running observability, monitoring, telemetry, incident management and service assurance capabilities.

Responsibilities

• Lead day-to-day operations of our Enterprise AI platforms in Microsoft 365 along side Digital Workplace Enablement, including managing configuration, access, integrations, controls and optimisation.
• Provide support, responding to incidents on our Enterprise AI platforms
• Analyse platform adoption, licence and cost, feature utilisation and support trends to identify opportunities and drive improvements in usage and value
• Assess vendor releases and new AI capabilities from our existing platform, ensuring we use them to unlock value and configure them safely
• Define and deliver Medibank's operational tools and standards to manage our AI technologies; partner with business and technical stakeholders to build a platform that is easy to use to build and adopt AI safely
• Train citizen developers and enable champions to scale adoption of the AI tooling safely
• Establish standards and tools for monitoring AI health, performance, quality, safety, adoption and cost
• Identify opportunities to automate and simplify governance, lifecycle management processes collaboratively with technology and the AI Hub
• Drive operational insight and continuous improvement through meaningful metrics, dashboards and alerting to technical and business teams
• Adapt and provide input into frameworks and application lifecycle management standards to govern AI services from onboarding through retirement
• Ensure AI services have clear ownership, risk classification, support models and review processes that scale
• Enable technical agent developers, architects, data specialists and delivery partners to convert workflow designs into buildable requirements
• Act as the SME for AI observability, lifecycle assurance and operational governance
• Provide evidence-based recommendations that influence investment, risk and operational decisions

Skills

Observability

Reliability engineering

Operational governance

AI observability

Cloud governance tooling

Stakeholder management

Tools

Power Platform

Copilot Studio

Azure

Copilot

Job description

Medibank Private Limited in Australia seeks an experienced leader for AI observability, lifecycle governance and operational assurance across Microsoft 365 copilots and AI services. You will define tools, standards and operating models to scale AI safely and measurably.

You will collaborate with AI readiness, Platform Engineering and business teams to balance innovation with risk, cost, compliance and customer outcomes as AI scales across the organisation.