Senior AI Analytics Engineer – Fraud QA Automation

cba; Sydney; On-site; AUD 150,000 - 190,000; Full time

Job summary

CommBank is seeking an experienced Senior Advanced Analytics Analyst / Applied AI Specialist to design and scale AI-enabled QA automation across fraud and scam operations. You will work with transcripts, case data and operational datasets to classify scenarios, assess conversation quality and generate insights that improve assurance and customer outcomes.

You will use LLMs, SQL and Python to automate QA processes, reduce hallucinations and translate AI outputs into clear recommendations for

Qualifications

• Proven experience in data science or applied AI in a professional setting.
• Hands-on with LLMs, prompt engineering and AI-enabled automation.
• Strong ability to analyze unstructured text and extract actionable insights.

Responsibilities

• Design, build and scale AI‑enabled QA automation across fraud operations.
• Work with customer data, transcripts and case notes to classify fraud scenarios.
• Translate model outputs into practical recommendations for stakeholders.

Skills

Data science

Applied AI

LLMs

SQL

Python

NLP

Tools

Copilot Studio

Multi-agent orchestration

Job description

CommBank is seeking an experienced Senior Advanced Analytics Analyst / Applied AI Specialist to design and scale AI-enabled QA automation across fraud and scam operations. You will work with transcripts, case data and operational datasets to classify scenarios, assess conversation quality and generate insights that improve assurance and customer outcomes.

You will use LLMs, SQL and Python to automate QA processes, reduce hallucinations and translate AI outputs into clear recommendations for