Senior Advisor Asset Management

NSW Department of Customer Service; Sydney; Hybrid; AUD 121,000 - 148,000; Full time

Benefits offered by this job

Hybrid working arrangements

Job summary

NSW Department of Customer Service is seeking a Senior Advisor, Asset Management within the Service NSW Asset Management Team. This hands-on role leads asset management planning, governance and continuous improvement across digital, ICT and physical assets, turning policy into practical actions and delivering outcomes through collaboration with senior leaders and your team.

The position offers hybrid working arrangements and is a temporary full-time opportunity until April 2028, with a base

Qualifications

• Experience leading complex projects, programs of work or improvement initiatives.
• Strong stakeholder management and influencing skills, with the confidence to challenge constructively.
• Demonstrated people leadership, including setting priorities, delegating effectively and supporting development.
• Strong judgement, analytical and problem-solving skills, turning complex information into practical actions.
• Excellent communication skills with senior stakeholders.

Responsibilities

• Lead asset management planning, assessment and reporting to support compliance with the NSW Asset Management Policy.
• Build relationships across Service NSW, DCS and Infrastructure NSW to deliver coordinated asset management outcomes.
• Provide clear advice to senior leaders on progress, risks, priorities and escalation matters.
• Lead and develop your direct report through expectations, delegation, coaching and feedback.
• Drive practical continuous improvement initiatives that strengthen asset management capability and governance.

Job description

• Location: Parramatta, McKell, Newcastle - hybrid working available with 2 days per week required in office
• Temporary Full-Time opportunity until April 2028

About the team

The Service NSW Asset Management Team is part of the Procurement and Commercial Directorate, leading the organisation's compliance with the NSW Asset Management Policy and supports a consistent, enterprise-wide approach to managing assets.

The team coordinates key annual asset management submissions and provides governance and guidance, across digital, ICT, and physical assets throughout their lifecycle.

About the role

As the Senior Advisor, Asset Management, you will lead the delivery and continuous improvement of asset management across Service NSW. You'll turn governance requirements and organisational priorities into practical outcomes, while building strong relationships and supporting the development of your direct report.

This is a hands-on role where you'll use your judgement, take ownership and keep work moving in a changing environment.

Key responsibilities

• Lead asset management planning, assessment and reporting to support compliance with the NSW Asset Management Policy.
• Build strong relationships across Service NSW, DCS and Infrastructure NSW to deliver coordinated asset management outcomes.
• Provide clear advice to senior leaders on progress, risks, priorities and matters requiring escalation.
• Lead and develop your direct report through clear expectations, meaningful delegation, coaching and feedback.
• Drive practical continuous improvement initiatives that strengthen asset management capability, governance and ways of working.

About you

You're a proactive and practical leader who takes ownership, creates momentum and follows through. You're comfortable working independently, navigating changing priorities and bringing people together to deliver outcomes.

You will bring:

• Experience leading complex projects, programs of work or improvement initiatives from planning through to implementation and evaluation.
• Strong stakeholder management and influencing skills, with the confidence to challenge constructively and drive agreed actions.
• Demonstrated people leadership, including setting priorities, delegating effectively, providing feedback and supporting development.
• Strong judgement, analytical and problem-solving skills, with the ability to turn complex information into practical actions and recommendations.
• Excellent communication skills, including providing clear, concise and decision-focused advice to senior stakeholders.

Why work for us?

At Service NSW, you'll be part of an organisation focused on making a difference for the people and communities of NSW.

You will also enjoy:

• Hybrid and flexible working arrangements to support work-life balance.
• Access to Fitness Passport, providing affordable access to participating gyms and fitness facilities.
• Opportunities to learn, grow and develop your career across Service NSW and the broader NSW Government.
• A supportive and inclusive workplace where collaboration and different perspectives are valued.
• The opportunity to contribute to meaningful work that helps improve services for the people of NSW.

Salary Grade 9/10, with the base salary for this role starting at $134,626 base plus superannuation

For enquiries relating to recruitment please contact Tiffany Martin via [e-mail].

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: Monday 23 November 2026 at 11.59pm

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

For more information, please visit

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Information on adjustments available for the recruitment process