Senior Administrator

Department: Estate Administration; Newcastle; On-site; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Flexible work options

Leave options up to 24 days per year

Career development and study leave

Fitness Passport and EAP

Job summary

NSW Trustee and Guardian is seeking a welcoming receptionist for the Newcastle office. In this front-line role, you will handle telephone, email and face-to-face enquiries, directing customers to the right service while delivering a professional, friendly experience.

The position is casual/temporary but full-time hours (35 per week) with on-site attendance five days a week. This government agency supports diverse communities across NSW and offers a range of benefits, including a base salary of

Qualifications

• Experience in reception, customer service, office management, workplace coordination or business support in a complex service environment.
• Strong organisational skills and ability to manage competing priorities.
• Clear communication and discretion when engaging with diverse customers.

Responsibilities

• Provide high-quality reception service by handling calls, emails and face-to-face enquiries.
• Assess needs and direct visitors to the appropriate team or service.
• Coordinate mail, deliveries, stationery, meeting rooms and day-to-day office logistics.
• Maintain records and liaise with stakeholders to support a professional workplace.

Skills

Reception experience

Customer service

Office management

Workplace coordination

Administrative support

Tools

Microsoft Office

Job description

$102,936 - $113,579 a year

Casual/Temporary, Full time

1d ago , from Department of Communities and Justice NSW

Temporary full-time vacancy, 35 hours per week, with a view to permanency.

Newcastle office location, offering a vibrant coastal lifestyle, strong community connections, and excellent local amenities.

Clerk Grade: Level5/6. Base salary$102,936 to $113,579p.a. plus 12% superannuation and annual leave loading.

About us

At NSW Trustee and Guardian our purpose is to support the rights, welfare, and interests of the people of NSW. The agency supports the NSW Trustee, the Public Guardian and the Commissioner of Dormant Funds to carry out their statutory functions. We do this by providing a range of customer-centred services, including Will-making, trustee, financial management and guardianship services, including some for the state’s most vulnerable people.

We support over 50,000 customers annually and manage almost seven billion dollars in customer assets. As a NSW government agency within the Communities and Justice Portfolio, our services help support and protect people at critical moments in their lives.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

About the role

Be the welcoming and professional first point of contact for our Newcastle office. In this varied role, you will coordinate day-to-day office operations, provide high-quality receptionand customer service, and help customers, visitors and colleagues connect with the right service or specialist team. This is a customer facing role requiring office attendance 5 days a week.

You will use sound judgement, discretion and initiative to keep the office safe, organised and running smoothly while supporting services that make a meaningful difference to people across NSW.

Your key responsibilities will include:

• Provide a high-quality, customer-focused reception service by professionally managing telephone, email and face-to-face enquiries, ensuring visitors and stakeholders receive a positive and welcoming experience.
• Assess, triage and respond to enquiries, determining customer needs and directing visitors, clients and callers to the appropriate team, specialist service or staff member in a timely and efficient manner.
• Coordinate and manage a range of office administration and workplace support functions, including incoming and outgoing mail, courier deliveries, ordering stationery and kitchen supplies, meeting room bookings, visitor arrangements, staff events and day-to-day workplace logistics.
• Oversee workplace facilities and operational services by coordinating maintenance requests, building access and security requirements, office equipment and resources, contractor attendance, and workplace service requests to ensure a safe, functional and well-maintained environment.
• Support the smooth day-to-day operation of the office by maintaining accurate records, liaising with internal and external stakeholders, identifying service improvements, and contributing to a professional, efficient and customer-centric workplace.

About you

We are looking for an organised, approachable and service-focused professional who can create a welcoming experience while confidently managing a broad range of office responsibilities.

You will bring:

• Experience in reception, customer service, office management, workplace coordination or business support within a complex service environment
• Strong organisational and administrative skills, with the ability to work independently, manage competing priorities and maintain accurate records
• Clear and respectful communication skills, including the confidence to support people with diverse needs or those experiencing distress or frustration
• Sound judgement, discretion and a strong commitment to privacy, confidentiality and appropriate escalation
• Ability to remain calm and responsive to a range of different customers
• Confidence using Microsoft Office and relevant administrative systems, with a willingness to complete required workplace safety, customer service and emergency response training

If this sounds like you, we would love to hear from you.

Additional qualifications

• Experience in reception, customer service, office management, workplace coordination or business support in a complex service environment.
• Ability to welcome customers and visitors, assess enquiries, communicate respectfully and refer matters accurately, including when customers have diverse needs or are experiencing distress or frustration.
• Experience coordinating office services, including mail, deliveries, stationery, facilities, building access, meeting rooms, visitors, contractors and office supplies.
• Experience responding to a range of different customers and their circumstances
• Managing challenging interactions constructively

What we offer

NSW Trustee and Guardian offer interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

• work-life balance with flexible work options (working from different work locations, variable start/finish times, job sharing)
• various leave options (recreation, parental, and flex leave of up to 24 days per year)
• career development including study leave and acting opportunities
• access to Fitness Passport and employee assistance program, and annual flu vaccinations

Be part of something bigger. For more information about joining us, visit the Careers page on our website.