Senior Account Partner (Services Sales)

612 SFDC Australia Pty. Ltd.; Sydney; On-site; AUD 140,000 - 210,000; Full time

Job summary

Salesforce seeks a Senior Account Partner (Services Seller) to lead enterprise-level programs within Customer Success. You will own strategic accounts, develop roadmaps with executives, and drive value from Salesforce investments across delivery and success teams.

You will partner with license sales, product and delivery to ensure successful engagements, optimize margins, and expand services across large-scale customers in the APAC region.

Qualifications

• Owns or leads a book-of-business with strategic account planning.
• Experience selling professional services related to digital transformation and integration.
• Proven ability to engage C-suite and drive value realization.

Responsibilities

• Lead enterprise-level strategy and account planning for top customers.
• Coordinate with license sales, delivery and success teams to execute programs.
• Manage bookings, revenue, and margins while ensuring customer outcomes.

Skills

Book of business

New logos

Consulting

Digital transformation

Sales leadership

C-suite engagement

Education

Bachelor's degree

Tools

MuleSoft

Dell Boomi

Informatica

Workato

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Mulesoft Focus. Enterprise Scale. Make an Impact The Experience Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team's expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

We are currently seeking a Senior Account Partner (Services Seller) to join our growing Professional Services sales team within Customer Success Group (CSG). Our Account Partners act as trusted advisors to our customers by providing execution excellence, demonstrating intimate knowledge of their business, and defining a roadmap towards success. Their primary goal is to help customers generate significant business value from their Salesforce investment. As a critical member of the Go To Market (GTM) and Professional Services team, you are responsible for building relationships with our license sales and extended functional teams (such as product, success managers, creative teams, legal, delivery and more) to understand, evaluate and strategically counsel our internal teams and customers on programs to complete their vision and goals. You will be responsible as the deal originator, strategist and execution quarterback supported by our delivery organization.

What You'll Actually Be Doing

• Drive thoughtful, strategic and enterprise level strategy for our most ambitious customers
• Facilitate qualification, deal cycle participation, account reviews and value assessments
• Accountable for bookings, revenue, margin, CSAT, and value delivered
• Enable smooth transition and partnership into our delivery team with effective margins, staffing plans, approach and Salesforce methodology
• Act as a trusted advisor to our customers to accelerate value and improve customer outcomes
• Pilot awareness within a micro-vertical to develop repeatable motions
• Serve as a key SME, leader, and services consultant to our sales teams
• Serve as the liaison between internal and external teams

You're Our Person If...

• Experience owning or leading a book-of-business
• Experience in developing new logo's as well as hunting within existing accounts.
• Experience working within a consulting landscape
• Experience selling professional services related to digital transformation, including integration and API-led connectivity solutions
• Demonstrated hands‑on experience with MuleSoft or a comparable enterprise integration platform (e.g. Dell Boomi, Informatica, Workato) — this is a requirement for the role
• Experience driving a strategic motion, including value propositions, execution planning, teaming and outcomes based engagements
• Capable of building assets from scratch including marketing, sales and strategy solutions
• Experience with global procurement leads to settle pricing and deal strategy
• Skilled in manoeuvring and working with the C‑Suite during a strategy cycle
• Background in delivering critical initiatives and/or programs for a firm‑based model or product company
• Degree or equivalent confirmed experience required.
• Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Interested in Services Sales at Salesforce More Broadly? We hire for a range of Professional Services sales roles across the Salesforce platform throughout the year.

*LI-Y Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.