Senior Account Manager Aftermarket

Komatsu Australia Pty Ltd; Canning; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Parental leave

Income protection

Novated leasing

Education & development

Bupa discount

Travel discounts

Yearly bonus

Referral program

Job summary

Komatsu Australia Pty Ltd is seeking a Senior Account Manager to lead Tier 1 mining customer relationships across sites and regions. You will shape account strategy, drive sustainable growth and align customer priorities with Komatsu’s aftermarket capabilities.

Based in Welshpool, WA, this role demands strong stakeholder engagement, multi-site planning and a proven track record in high-value negotiations, CRM governance and strategic initiatives, including digital transformation.

Qualifications

• Mining operations knowledge and understanding customer needs.
• Ability to develop multi-site growth strategies.
• Strong commercial acumen and high-value negotiation experience.
• Proven ability to influence C-suite stakeholders.
• Experience leading strategic initiatives including digital transformation.
• Proficient with CRM and reporting tools for account planning.
• Tertiary or trade qualification in sales, service, engineering, logistics or supply chain desirable.

Responsibilities

• Manage strategic Tier 1 customer relationships at corporate level.
• Develop multi-year account plans aligned to customer goals.
• Drive revenue growth, profitability and wallet share.
• Lead contract, pricing and long-term negotiations.
• Build trusted relationships with C-suite and senior stakeholders.
• Lead fleet optimization, TCO reduction and digital integration initiatives.
• Facilitate executive business reviews and account performance reporting.
• Maintain accurate forecasting, opportunity pipelines and CRM activity.

Skills

Mining operations

Account growth

Commercial acumen

C-suite influence

Strategic initiatives

CRM proficiency

Education desirable

Education

Sales/Engineering/Logistics qualification

Job description

About Us

At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together . We encourage people with diverse backgrounds to apply for this role.

The Opportunity

Take the lead on some of our most strategic Tier 1 customer relationships. You’ll shape account strategy, drive sustainable growth and build strong partnerships with senior stakeholders, connecting customer priorities with Komatsu’s aftermarket capabilities across sites and regions.

Key Responsibilities:

• - Manage strategic Tier 1 customer relationships at a corporate level.
• - Develop and deliver multi-year account plans aligned to customer goals.
• - Drive revenue growth, profitability and increased wallet share.
• - Lead contract, pricing and long-term commercial negotiations.
• - Build trusted relationships with C-suite and senior stakeholders.
• - Lead fleet optimisation, TCO reduction and digital integration initiatives.
• - Facilitate executive business reviews and account performance reporting.
• - Maintain accurate forecasting, opportunity pipelines and CRM activity.

Role Located: Welshpool, WA

Roster: Monday – Friday, 38 hours per week

What We Are Looking For:

• - Strong knowledge of mining operations, customer needs and equipment lifecycles.
• - Proven ability to develop long-term, multi-site account growth strategies.
• - Strong commercial acumen with experience negotiating high-value agreements.
• - Demonstrated ability to build relationships and influence C-suite decision-makers.
• - Experience leading strategic initiatives, including innovation and digital transformation.
• - Confident using CRM and reporting tools for account planning and opportunity management.
• - Tertiary or trade qualification in sales, service, engineering, logistics or supply chain desirable.

Why work for us!

Komatsu benefits:

• - Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
• - Financial: Income Protection Insurance and Death & Diability Insurance provided through our company superannuation fund ; Novated Leasing options available.
• - Career: Recognition, awards, flexibility, further education studies and internal career development.
• - Health: Corporate discount with Bupa, Total Wellbeing Solution with CU Health
• - Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
• - Yearly Bonus: Potential to receive a yearly bonus.
• - Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.

Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.