Senior Account Manager

Allura Partners; Central Coast Council; On-site; AUD 120,000 - 150,000; Full time

Job summary

Allura Partners is seeking an experienced Senior Account Manager on the NSW Central Coast to own and grow a portfolio of key customers. You will collaborate with R&D, Quality, Regulatory, Supply Chain, Manufacturing and Finance to take new products from brief to launch.

The role emphasizes developing pricing strategies, managing revenue and margin targets, and coordinating cross-functionally to deliver growth while travelling domestically to meet clients.

Qualifications

• 5+ years in senior account management or similar B2B role.
• Track record of owning revenue targets and growing strategic accounts.
• Hands-on experience taking products from brief through development and launch.
• Strong commercial and financial acumen for pricing and margins.
• Ability to interpret sales data and drive action.
• Experience influencing cross-functional teams in a complex environment.
• Willingness to travel domestically and onsite on Central Coast.

Responsibilities

• Own and grow a portfolio of key customers to deliver revenue, margin and growth.
• Lead new product opportunities from brief through development and launch.
• Develop pricing strategies balancing competitiveness with margin.
• Own forecast, pipeline analysis and data-driven insights.
• Lead customer reviews, negotiations and escalate when needed

Skills

Senior account management

Revenue target ownership

Cross-functional collaboration

Negotiation

CRM proficiency

Domestic travel

Tools

CRM software

Job description

Our client is a well-established Australian manufacturer based on the NSW Central Coast. Partnering with leading consumer brands, the business supports customers from product development through to manufacturing, with a strong culture of collaboration, innovation and sustainability, and a clear next stage of growth ahead.

About The Role

Reporting into senior leadership, you'll own and grow a portfolio of key customer accounts, delivering against revenue and margin targets. As the internal commercial lead for your customers, you'll work closely with R&D, Quality, Regulatory, Supply Chain, Manufacturing and Finance to take new products from brief to launch.

• Development: ongoing upskilling, internal opportunities and professional development
• Impact: a hands-on role shaping customer strategy, product development and business growth
• Continuous improvement: bring ideas to the table and join cross-functional project teams
• Travel: domestic travel to meet customers and support key opportunities

Duties / Key Responsibilities

• Own and grow a portfolio of key customers, building trusted multi-level relationships and strategic account plans to deliver revenue, margin and growth targets
• Lead new product opportunities from customer brief through development, costing, commercialisation and launch, keeping timelines on track and resolving roadblocks
• Develop pricing strategies and negotiate pricing, volumes, MOQs and commercial terms that balance competitiveness with margin and long-term account potential
• Own account forecasting and pipeline, analysing revenue, margin and performance data and turning insights into action
• Lead customer business reviews, negotiations and escalations, balancing customer expectations with commercial and operational capability

Skills and Experience

• 5+ years in Senior Account Management, Key Account Management or a similar commercial B2B role
• A track record of personally owning revenue targets and growing strategic customer accounts
• Hands-on experience taking physical products from customer brief through development, costing, commercialisation and launch (not just selling an existing range from a price list)
• Strong commercial and financial acumen, including building pricing strategies based on cost, margin, volume, MOQs and account potential
• The ability to interpret sales, forecast and pipeline data, spot performance gaps and put action plans in place
• Experience influencing and driving outcomes across technical and operational teams in a complex environment
• Genuine experience coaching, mentoring or developing others
• Strong negotiation, communication and stakeholder management skills
• Confident using CRM, forecasting and sales reporting tools
• Background in contract manufacturing, cosmetics, personal care, pharmaceuticals, FMCG, food or packaging highly regarded
• Able to work onsite on the Central Coast and travel domestically as needed