Senior Account Executive - Conversational Ai Saas

Probe Group; Melbourne; On-site; AUD 100,000 - 140,000; Full time

Job summary

Probe Group, via ConvAI, seeks a Senior Account Executive to drive B2B SaaS sales in Australia and beyond. You will lead consultative discovery calls with Operations Directors, IT leaders, and C‑suite executives, and demonstrate our Oration platform to show measurable ROI.

You’ll build tailored proposals and SOWs, manage the Salesforce pipeline, and collaborate with product and services teams to close commercial agreements efficiently.

Qualifications

• Direct experience selling B2B software, SaaS or tech solutions from discovery to closing.
• Strong consultative discovery approach with client-centric problem solving.
• Self-sufficient storyteller who builds clear, business-focused decks and proposals.
• Ability to articulate technical and operational value to senior executives.
• Exposure to AI, customer service tech, or contact centres is a plus.

Responsibilities

• Lead discovery calls with Operations Directors, IT leaders, and C-Suite execs.
• Demonstrate the Oration platform with clear ROI and business case.
• Build and present tailored collateral, proposals, and SOWs.
• Own the sales pipeline from discovery to contract signing in Salesforce.
• Collaborate with cross-functional teams to advance deals and close effectively.

Skills

B2B tech sales

SaaS sales

Consultative discovery

Presentation / storytelling

C-Suite communication

Sales cycle management

Tools

Salesforce

Job description

Senior Account Executive - Conversational AI

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

About ConvAI

ConvAI is a technology innovator at the forefront of voice AI and conversational customer experience. As a specialist business unit within Probe CX, we build cutting-edge solutions—including our flagship platform, Oration, and an advanced LLM Insights analytics engine. We help enterprise and mid-market organisations replace clunky, legacy call menus with natural, conversational voice experiences that lower operational costs and elevate customer satisfaction.

Focus on Closing, Not Cold Prospecting

In this role, you step into a position supported by a dedicated lead-generation engine that delivers 4 to 5 pre-qualified, first-contact discovery meetings directly into your calendar every week. Your focus is strictly on leading consultative discovery calls, demonstrating clear commercial ROI, and closing deals.

The Market Opportunity

Over 85% of contact centres across Australia and New Zealand still rely on legacy push-button (DTMF) menus, driving up handle times and customer frustration. With nearly 40% of customer service organisations actively evaluating conversational AI over the next 12 months, you are entering a high-demand, untapped market with a proven solution.

What You Will Be Doing

• Lead Discovery Calls: Lead 30-minute initial meetings with Operations Managers, IT Directors, and C-Suite Executives to uncover operational bottlenecks.
• Tailor & Demonstrate: Deliver clear, compelling product demonstrations using our Oration platform to show prospective clients how easily they can transform customer experience.
• Build the Business Case: Help clients quantify their return on investment (e.g., efficiency gains and cost reduction) to unlock budget and secure commercial agreements.
• Create Tailored Collateral: Construct structured, professional sales presentations, proposals, and Statements of Work (SOWs) independently.
• Own the Pipeline: Progress deals from initial discovery to contract signing, maintaining clean records within Salesforce.

What Makes You a Great Fit

• Proven B2B Tech Sales Track Record: You have direct experience managing B2B software, SaaS, or technology sales cycles from discovery through to final signature.
• Consultative Discovery Focus: You know how to ask insightful questions and let the client speak. You diagnose problems before presenting solutions.
• Self-Sufficient Storyteller: You build clean, logical slide decks and proposals independently. You do not rely on linear presentation templates; you read the room and jump between topics smoothly based on client questions.
• C-Suite Confidence: You can articulate technical and operational value to senior executive decision-makers with credibility and ease.
• B2B SaaS Alignment: Prior exposure to AI, customer service technology, or contact centres is welcome, but a strong track record in general B2B SaaS deal-closing is what matters most.

Why Join ConvAI?

• Consistent Lead Flow: Receive 4–5 qualified prospect meetings per week delivered straight to your calendar.
• Fast Time-to-Value: Our 'crawl, walk, run' deployment strategy allows clients to launch functional solutions in as little as 2 weeks, shortening sales cycles significantly.
• Supportive Culture: Work within an agile, collaborative business environment backed by Probe CX, giving you direct access to executive leadership and deep technical expertise.