Senior Account Executive - Conversational AI

Convai; Melbourne; On-site; AUD 180,000 - 270,000; Full time

Benefits offered by this job

5% commission on closed revenue

Uncapped upside (OTE potential)

Executive leadership access

Job summary

ConvAI, a Probe CX business unit, is seeking a results-driven B2B SaaS sales professional in Melbourne. You will own consultative discovery, run 30-45 minute meetings with senior managers, IT directors and C-suite, and demonstrate Oration to prove ROI.

You will build business cases, craft proposals, and manage the sales pipeline to contract, with uncapped commission and strong executive access within a supportive, fast-moving environment.

Qualifications

• Proven B2B tech sales track record.
• Expert in consultative discovery with C-suite buyers.
• Ability to build business cases and ROI.
• Experience closing complex SaaS deals.

Responsibilities

• Lead discovery calls with Operations Managers and IT leaders.
• Deliver compelling demos of Oration platform.
• Quantify ROI and build business cases.
• Develop tailored collateral and SOWs.
• Own deal pipeline from discovery to contract.

Skills

B2B tech sales

SaaS

Consultative discovery

C-suite communication

Pipeline management

Tools

Salesforce

Job description

About ConvAI

ConvAI is a technology innovator at the forefront of voice AI and conversational customer experience. As a specialist business unit within Probe CX, we build cutting-edge solutions - including our flagship platform, Oration, and an advanced LLM Insights analytics engine. We help enterprise and mid-market organisations replace clunky, legacy call menus with natural, conversational voice experiences that lower operational costs and elevate customer satisfaction.

About ConvAI

ConvAI is a technology innovator at the forefront of voice AI and conversational customer experience. As a specialist business unit within Probe CX, we build cutting-edge solutions - including our flagship platform, Oration, and an advanced LLM Insights analytics engine. We help enterprise and mid-market organisations replace clunky, legacy call menus with natural, conversational voice experiences that lower operational costs and elevate customer satisfaction.

Focus on Closing, Not Cold Prospecting

In this role, you step into a position supported by a dedicated lead-generation engine that delivers 4-5 pre-qualified, first-contact discovery meetings directly into your calendar every week. Your focus is strictly on leading consultative discovery calls, demonstrating clear commercial ROI, and closing deals.

The Market Opportunity

Over 85% of contact centres across Australia and New Zealand still rely on legacy push-button (DTMF) menus, driving up handle times and customer frustration. With nearly 40% of customer service organisations actively evaluating conversational AI over the next 12 months, you are entering a high-demand, untapped market with a proven solution.

What You Will Be Doing

• Lead 30-minute initial meetings with Operations Managers, IT Directors, and C-Suite Executives to uncover operational bottlenecks.
• Tailor & Demonstrate: Deliver clear, compelling product demonstrations using our Oration platform to show prospective clients how easily they can transform customer experience.
• Build the Business Case: Help clients quantify their return on investment (e.g., efficiency gains and cost reduction) to unlock budget and secure commercial agreements.
• Create Tailored Collateral: Construct structured, professional sales presentations, proposals, and Statements of Work (SOWs) independently.
• Own the Pipeline: Progress deals from initial discovery to contract signing, maintaining clean records within Salesforce.

What Makes You a Great Fit

• Proven B2B Tech Sales Track Record: You have direct experience managing B2B software, SaaS, or technology sales cycles from discovery through to final signature.
• Consultative Discovery Focus: You know how to ask insightful questions and let the client speak. You diagnose problems before presenting solutions.
• Self-Sufficient Storyteller: You build clean, logical slide decks and proposals independently. You do not rely on linear presentation templates; you read the room and jump between topics smoothly based on client questions.
• C-Suite Confidence: You can articulate technical and operational value to senior executive decision-makers with credibility and ease.
• B2B SaaS Alignment: Prior exposure to AI, customer service technology, or contact centres is welcome, but a strong track record in general B2B SaaS deal-closing is what matters most.

Why Join ConvAI?

• Consistent Lead Flow: Receive 4-5 qualified prospect meetings per week delivered straight to your calendar.
• Lucrative, Uncapped Upside: Earn a straight 5% commission on closed revenue, making a $250k realistic OTE highly achievable.
• Fast Time-to-Value: Our 'crawl, walk, run' deployment strategy allows clients to launch functional solutions in as little as 2 weeks, shortening sales cycles significantly.
• Supportive Culture: Work within an agile, collaborative business environment backed by Probe CX, giving you direct access to executive leadership and deep technical expertise.