Senior Account Executive - Conversational Ai

Probe CX; Sydney; On-site; AUD 90,000 - 150,000; Full time

Job summary

ConvAI, a ConvAI unit within Probe CX, is hiring in Sydney for a high‑impact B2B SaaS sales role. You will lead discovery calls with C‑suite and IT leaders, demonstrate our Oration platform, and articulate the ROI to secure commercial agreements.

You will manage structured sales collateral, tailor proposals, and drive deals from initial contact to signature, supported by a lead engine delivering qualified meetings weekly.

Qualifications

• Proven B2B software/SaaS sales experience.
• Discovery to closing in B2B tech sales.
• Ability to articulate ROI and business value.
• Strong communication with executives.

Responsibilities

• Lead discovery calls with senior stakeholders to uncover bottlenecks.
• Deliver compelling product demonstrations using the Oration platform.
• Quantify ROI and business impact to unlock budgets.
• Create tailored proposals and SOWs independently.
• Own the sales pipeline from discovery to contract signing.

Skills

B2B Tech Sales

Consultative Discovery

Executive Communication

Storytelling

SaaS Knowledge

Tools

Salesforce

Job description

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

About ConvAI

ConvAI is a technology innovator at the forefront of voice AI and conversational customer experience. As a specialist business unit within Probe CX, we build cutting‑edge solutions—including our flagship platform, Oration, and an advanced LLM Insights analytics engine. We help enterprise and mid‑market organisations replace clunky, legacy call menus with natural, conversational voice experiences that lower operational costs and elevate customer satisfaction.

Focus on Closing, Not Cold Prospecting

In this role, you step into a position supported by a dedicated lead‑generation engine that delivers 4 to 5 pre‑qualified, first‑contact discovery meetings directly into your calendar every week. Your focus is strictly on leading consultative discovery calls, demonstrating clear commercial ROI, and closing deals.

The Market Opportunity

Over 85% of contact centres across Australia and New Zealand still rely on legacy push‑button (DTMF) menus, driving up handle times and customer frustration. With nearly 40% of customer service organisations actively evaluating conversational AI over the next 12 months, you are entering a high‑demand, untapped market with a proven solution.

What You Will Be Doing

• Lead Discovery Calls: Lead 30‑minute initial meetings with Operations Managers, IT Directors, and C‑Suite Executives to uncover operational bottlenecks.
• Tailor & Demonstrate: Deliver clear, compelling product demonstrations using our Oration platform to show prospective clients how easily they can transform customer experience.
• Build the Business Case: Help clients quantify their return on investment (e.g., efficiency gains and cost reduction) to unlock budget and secure commercial agreements.
• Create Tailored Collateral: Construct structured, professional sales presentations, proposals, and Statements of Work (SOWs) independently.
• Own the Pipeline: Progress deals from initial discovery to contract signing, maintaining clean records within Salesforce.

What Makes You a Great Fit

• Proven B2B Tech Sales Track Record: You have direct experience managing B2B software, SaaS, or technology sales cycles from discovery through to final signature.
• Consultative Discovery Focus: You know how to ask insightful questions and let the client speak. You diagnose problems before presenting solutions.
• Self‑Sufficient Storyteller: You build clean, logical slide decks and proposals independently. You do not rely on linear presentation templates; you read the room and jump between topics smoothly based on client questions.
• C‑Suite Confidence: You can articulate technical and operational value to senior executive decision‑makers with credibility and ease.
• B2B SaaS Alignment: Prior exposure to AI, customer service technology, or contact centres is welcome, but a strong track record in general B2B SaaS deal‑closing is what matters most.

Why Join ConvAI?

• Consistent Lead Flow: Receive 4–5 qualified prospect meetings per week delivered straight to your calendar.
• Fast Time‑to‑Value: Our 'crawl, walk, run' deployment strategy allows clients to launch functional solutions in as little as 2 weeks, shortening sales cycles significantly.
• Supportive Culture: Work within an agile, collaborative business environment backed by Probe CX, giving you direct access to executive leadership and deep technical expertise.