Senior Account Director

AKQA; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

AKQA, part of WPP, is seeking a Senior Account Director to cultivate senior client relationships and identify opportunities that drive growth across digital touch points.

You'll lead on CRM strategy and owned channels, coordinate with partner agencies and internal teams, and coach a high-performing group to deliver measurable business impact while balancing hybrid in-office days.

Qualifications

• Strong client relationship and business development experience.
• Experience in CRM and owned channels projects.
• Proven ability to manage revenue forecasting and pipeline.
• Excellent negotiation and communication skills.
• Experience leading teams.

Responsibilities

• Identify and cultivate business growth opportunities through strong client relationships.
• Be accountable for revenue and forecast management across accounts, ensuring reporting accuracy and pipeline health.
• Build strong, cohesive relationships across an ecosystem of clients, partner agencies and internal teams.
• Encourage a fearless, entrepreneurial approach to solving problems and driving digital performance.
• Drive, inspire, and coach a high-performing, passionate team.

Skills

Client relationship management

Revenue & forecast management

Cross-functional collaboration

Negotiation

Communication

Leadership

Tools

CRM platforms

CX platforms

Job description

At AKQA (part of WPP), the Client Service discipline shapes every facet of our relationship with clients, ensuring an unwavering commitment to the best possible outcome for all. With a profound understanding our clients businesses and their customers, they're experts in identifying exciting new opportunities for growth, while ensuring quality outcomes continue to be achieved for all live initiatives.

As a Senior Account Director, you will cultivate senior client relationships, motivated by work that makes a meaningful and sustained impact. You'll transform our client's business by identifying and creating opportunities that add value across their digital ecosystem, with a focus on owned channels, CRM strategy, and bringing multi-channel marketing calendars to life in-app and across digital touch points.

At AKQA, you'll be part of an inclusive and innovative culture, surrounded by some of the brightest minds in their fields. You'll have the opportunity to learn and grow within a creative and technically advanced team, with access to ongoing personal and professional development. At AKQA, we're committed to your career growth, as well as your work/life balance.

Role Requirements

• Identify and cultivate business growth opportunities through strong client relationships.
• Be accountable for revenue and forecast management across accounts, ensuring reporting accuracy and pipeline health.
• Build strong, cohesive relationships across an ecosystem of clients, partner agencies and internal teams.
• Encourage a fearless, entrepreneurial approach to solving problems and driving digital performance.
• Drive, inspire, and coach a high-performing, passionate team.

QUALITIES AND CHARACTERISTICS

• Thorough strategic and commercial knowledge within a digital agency environment.
• Experience across CRM, owned channels, or CX platform projects involving multiple internal and external stakeholders.
• A collaborative 'one team' approach that enables client and agency village partners to work cohesively.
• Demonstrable experience delivering measurable business impact, with strong problem-solving, negotiation, and communication skills.

We believe great work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach including required in-office days. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

AKQA is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company - powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.