Employment Consultant - Workforce Australia (WFA)

MTC FutureReady; Redcliffe; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Fitness Passport

Discounts on shopping, lifestyle and 休

Career development with hands-on培训

Recognition awards

Employee Assistance Program

Health perks like flu shots and welln…

Monthly RDOs

Long Service Leave

Paid parental leave

Job summary

MTC FutureReady in Redcliffe is seeking an Employment Consultant – Workforce Australia (WFA) to join our Employment Services team on a full-time basis. You will support job seekers through tailored coaching, case management and effective job matching to secure sustainable employment.

You will work with government and community partners to build pathways to work, manage a caseload, and help participants address barriers and plan for long-term employment success in Queensland.

Qualifications

• Highly developed communication and interpersonal skills to forge effective relationships with diverse stakeholders.
• Strong problem solving and mentoring/ coaching ability.
• Strong listening skills and ability to handle challenging customer behaviour.

Responsibilities

• Manage a caseload of jobseekers to secure suitable, sustainable employment.
• Coach, mentor and connect participants to non-vocational and vocational support.
• Partner with participants to create tailored plans aligned to their goals.
• Collaborate with external partnerships to develop co-case management strategies.
• Support participants to find work by sourcing vacancies and brokering introductions.
• Build rapport and manage expectations while tracking progress.

Skills

Communication skills

Interpersonal skills

Coaching & mentoring

Problem solving

Customer service

Job description

Employment Consultant - Workforce Australia (WFA)

MTC FutureReady is an independent social enterprise that is here to help people take practical steps towards real progress. Our focus is to empower people from all backgrounds to improve their skills and their employment prospects.

Our targeted training programs, meaningful employment services and unbeatable support are all designed to bring about fresh possibilities and drive life-changing transformation. Every year we support more than 20,000 people with new skills, confidence and opportunities across New South Wales, Queensland, Victoria and the ACT.

About the Role

We are seeking a motivated and results-driven Employment Consultant – Workforce Australia (WFA) to join our Employment Services team in Redcliffe on a full-time contract. Our Employment Services division is committed to creating meaningful opportunities that empower individuals to secure sustainable employment and make positive contributions to their communities. We deliver a holistic, person-centred program that supports job seekers through tailored case management, coaching, work skills and effective job matching. Our success is driven by strong partnerships with government, business and community organisations, enabling us to achieve positive and lasting employment outcomes.

Reporting to the Area Manager, the key responsibilities of this role will include:

• Managing a caseload of jobseekers with the objective of finding them suitable and sustainable employment through improving their capacity to work by addressing non-vocational and vocational barriers.
• Guiding and supporting participants with non-vocational barriers through coaching, mentoring and connecting to additional community support.
• Partnering with participants to ensure they feel supported and have a plan that is tailored to their individual needs and goals.
• Utilising MTC external partnerships to develop co-case management strategies to support customers with intensive interventions.
• Supporting participants in finding work through sourcing vacancies and brokering introductions to employers.
• Building rapport with participants and understand their goals, progress and circumstances including managing expectations.

About You

The ideal applicant we are seeking will have:

• Highly developed communication and interpersonal skills with the ability to forge effective relationships with a wide range of key stakeholders.
• Strong positive problem solving, conflict resolution skills and mentoring and coaching ability.
• Strong listening skills and an ability to handle challenging customer behaviour.

Why Choose Us

For us, it’s more than just work. At MTC we help people take meaningful steps forward in work, and in life. When you join us, you’ll become part of a purposeful, empowering and rewarding workplace. The bonus is that the experiences, support, and training you gain here will also help you grow as an individual.

We are an equal opportunity employer, and at MTC, you will be working in a diverse and inclusive environment. Aboriginal and Torres Strait Islander peoples and people with lived experience of disability are welcome and strongly encouraged to apply. If there are reasonable adjustments to a recruitment process, role, or your work environment to help you, let us know.

Our core values of empathy, innovation, collaboration, and achievement, create a people-centric culture that empowers us to do what it takes for our customers to know that they matter.

We offer great benefits when you join the MTC team:

• More take-home pay through salary packaging (including meals, entertainment and novated car leasing).
• Access to Fitness Passport – discounted access to hundreds of gyms, pools and fitness facilities.
• Discounts on shopping, lifestyle, and everyday expenses.
• Career development with hands-on training and growth opportunities.
• Recognition awards where your peers can nominate you for doing great work.
• Free counselling through our Employee Assistance Program.
• Health perks like free flu shots and wellness initiatives.
• Monthly RDOs providing an opportunity to focus on your wellbeing and spend time with friends and family
• Portable Long Service Leave – earn long-service rewards that follow you, not just the job.
• Paid parental leave to support you and your family