Content & Engagement Coordinator

MTC FutureReady; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Discounts

ME Days

On‑the‑job training

Awards program

Employee Assistance Program

Wellbeing initiatives

Flexible working arrangements

Parental leave

Job summary

MTC FutureReady is seeking a Content & Engagement Coordinator to support customer experience by creating engaging content, providing administrative and customer service support, and building positive stakeholder relationships.

Reporting to the General Manager Customer Experience and Engagement, you will manage content calendars, monitor social channels, assist with community management, and help deliver content initiatives that strengthen brand awareness and engagement.

Qualifications

• Experience in administration, customer service, communications, marketing, or similar support roles.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
• Experience creating and managing digital content across social channels and websites.

Responsibilities

• Create, develop, and publish engaging digital content across social media platforms.
• Support planning, scheduling, and maintenance of content calendars.
• Monitor social channels, engagement, and online communities.
• Assist with community management and timely responses to enquiries.
• Collaborate with teams to deliver content initiatives aligned with goals.
• Track content performance and provide insights to improve engagement.
• Provide administrative support and manage office-related tasks.
• Support office operations, reception duties, and event coordination.
• Deliver high‑quality customer service to internal and external stakeholders.
• Identify opportunities to enhance processes and customer experience.

Skills

Administration

Customer Service

Communications

Marketing

Content Creation

Time Management

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Canva

Job description

MTC FutureReady is an independent social enterprise that is here to help people take practical steps towards real progress. Our focus is to empower people from all backgrounds to improve their skills and their employment prospects.

Our targeted training programs, meaningful employment services and unbeatable support are all designed to bring about fresh possibilities and drive life‑changing transformation.Every year we support more than 20,000 people with new skills, confidence and opportunities across New South Wales, Queensland, Victoria and the ACT.

About the Role

The Content & Engagement Coordinator supports MTC FutureReady's customer experience and engagement objectives by creating engaging content, providing administrative and customer service support, and building positive stakeholder relationships. The role helps strengthen brand awareness, enhance audience engagement, and contribute to the organisation's growth and overall success through effective communication, operational support, and community engagement.

Reporting to the General Manager Customer Experience and Engagement, key responsibilities of this role will include:

• Create, develop, and publish engaging digital content across social media platforms, including graphics, videos, captions, and promotional materials.
• Support the planning, scheduling, and maintenance of content calendars to ensure consistent and timely delivery of content aligned with brand objectives.
• Monitor social media channels, audience engagement, and online communities, identifying opportunities to increase reach and interaction.
• Assist with community management by responding to enquiries, comments, and messages in a professional and timely manner.
• Collaborate with internal teams to develop and deliver content initiatives that support organisational goals and customer engagement.
• Track and report on content performance, providing insights and recommendations to improve audience engagement and campaign effectiveness.
• Provide administrative support, including managing correspondence, data entry, record keeping, appointment coordination, and maintaining office systems.
• Support office operations and reception duties, including greeting visitors, answering phones, managing meeting room bookings, coordinating meetings and events, maintaining office supplies, and ensuring a professional and welcoming environment.
• Deliver high‑quality customer service by responding to enquiries, supporting prospective participants, and providing a positive experience for internal and external stakeholders.
• Contribute to continuous improvement initiatives by identifying opportunities to enhance processes, customer experience, communication activities, and overall team effectiveness.

About You

The ideal applicant we are seeking will have:

• Demonstrated experience in administration, customer service, communications, marketing, or a similar support role.
• Proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Experience creating and managing digital content across social media, websites, and internal communication channels using tools such as Canva and social media platforms.
• Strong organisational and time management skills, with the ability to manage multiple priorities, meet deadlines, and maintain accuracy.
• Excellent written and verbal communication skills, with the ability to engage and communicate effectively with diverse audiences.
• Strong customer service and stakeholder management skills, with the ability to build positive relationships with internal and external stakeholders.
• Demonstrated ability to work both independently and collaboratively, while maintaining professionalism, confidentiality, and sound judgement.
• Adaptable and committed to continuous learning, with an understanding of digital content, brand management, compliance requirements, workplace health and safety, and ongoing professional development.

Why Choose Us

For us, it’s more than just work. At MTC we help people take meaningful steps forward in work, and in life. When you join us, you’ll become part of a purposeful, empowering and rewarding workplace. The bonus is that the experiences, support, and training you gain here will also help you grow as an individual.

We are an equal opportunity employer, and at MTC, you will be working in a diverse and inclusive environment. Aboriginal and Torres Strait Islander peoples and people with lived experience of disability are welcome and strongly encouraged to apply. If there are reasonable adjustments to a recruitment process, role, or your work environment to help you, let us know.

Our core values of empathy, innovation, collaboration, and achievement, create a people‑centric culture that empowers us to do what it takes for our customers to know that they matter.

We offer great benefits when you join the MTC team:

• Salary packaging (including meal and entertainment benefits) which means more in your take‑home pay and novated leasing options
• Access to retail and lifestyle discounts and benefits
• ME Days providing an opportunity to focus on your wellbeing and spend time with friends and family
• Career growth and development opportunities including comprehensive on the job training
• Recognition and Reward scheme including regular peer nominated Awards
• Employee Assistance Program with access to free confidential counselling
• Free flu vaccinations and other health and wellbeing initiatives
• Flexible working arrangements
• Paid Parental leave

As part of our commitment to the safety of the children and vulnerable communities we work with, you will be required to undergo a Nationally Coordinated Criminal History Check and maintain a valid Working with Children Check (funded by you).