Bilingual Support Assistant (Rohingya)

Navitas; Canterbury-Bankstown; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Fun team environment

Career development opportunities

Health & wellbeing benefits

Job summary

Navitas Skilled Futures is seeking a casual Rohingya-speaking Bilingual Support Officer to assist learners in language, literacy and numeracy programs. The role supports Trainers, boosts learner engagement and helps with accurate documentation for government contracts.

The successful candidate will have bilingual skills, strong customer service experience, and the ability to stay calm under pressure while prioritising tasks in a busy classroom setting.

Qualifications

• Bilingual in English and Rohingya or similar preferred.
• Face-to-face, phone and email customer service experience.
• Strong interpersonal, written and verbal communication.
• Good administrative skills and attention to detail.
• Ability to remain calm under pressure and manage priorities.

Responsibilities

• Provide high-quality bilingual assistance to support learners in language, literacy and numeracy training.
• Support classroom delivery and learner understanding in collaboration with Trainers.
• Assist with documentation to meet government contract requirements and national standards.
• Work across AMEP NSF sites in Sydney, NSW to meet operational needs.

Skills

Bilingual skills

Customer service

Interpersonal skills

Written communication

Verbal communication

Administrative skills

Attention to detail

Calm under pressure

Prioritisation

Cultural awareness

Teamwork

Job description

Navitas Skilled Futures, part of the leading global education provider Navitas, has helped over 300,000 people live their best lives by delivering the Adult Migrant English Program (AMEP) to migrants and refugees on behalf of the Australian Government. Proudly winners of the NSW Premier's Multicultural Community Medals in 2021, 2022 and 2023, we are committed to meeting the goals of our clients.

We are seeking acasualRohingya speaking Bilingual Support Officer available in the mornings to join our team. In this role, you will provide high-quality bilingual assistance to support learners from diverse linguistic backgrounds to engage effectively in their language, literacy, and numeracy training. You will work closely with Trainers to facilitate communication, clarify learning content, and support students in achieving their educational, vocational, and personal goals.

This hands-on role involves supporting classroom delivery, assisting with learner understanding, and contributing to accurate documentation in line with government contract requirements and national standards. The role requires the successful candidate to work across any of the 4 AMEP NSF sites located in Sydney, NSW, demonstrating flexibility and adaptability to meet operational needs.

Essential:

• Bilingual skills
• Demonstrated face-to-face, phone and email customer service experience
• Demonstrated high level of interpersonal, written, and verbal communication skills
• Good administrative skills and attention to detail
• Ability to remain calm under pressure
• Ability to remain focused and manage priorities in the face of competing demands
• Demonstrated awareness of a range of cultural perspectives and sensitive approaches relevant to our clients
• Experience in working as part of a team

Desirable:

• Knowledge of programs and contracts
• Previous experience in the education industry

At Navitas Skilled Futures our employee perks and benefits include:

• A fun and supportive team environment
• Career progression and development pathways
• Collegial and collaborative environment with the aim of academic excellence
• Mobility within the organisation and locations
• Health & well-being packages including free counselling and well-being specialist support for employees and family members
• Discounted gym memberships, private health insurance, movie tickets, travel, hotels, insurance and selected retailers
• Access to LinkedIn Learning and professional development opportunities
• Salary packaging and novated leasing

Diversity Equity and Inclusion:

Navitas Skilled futures, as part of Navitas, promotes and embraces an inclusive and diverse workforce. We encourage applications from candidates with disabilities, of all ages and genders, First Nations and Indigenous peoples, and people of diverse community groups. We believe equality, flexibility and diversity deliver a rich and collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and are given opportunities to thrive.

Join our team and work committed to achieving the language, literacy, numeracy and employability skills that meet the settlement, study and employment goals of our clients.

Like to find out more?For a confidential discussion please contact: Maya Kaszynski, Academic Coordinator [e-mail].