Security Technician

Siemens; City of Melbourne; Hybrid; AUD 70,000 - 90,000; Full time

Job summary

Siemens Ltd. in Melbourne, VIC, is seeking a Security Service Technician to join the Smart Infrastructure team. The role covers service, maintenance and installation activities with a focus on access control and CCTV systems, while ensuring safety and quality standards.

The ideal candidate has prior security experience, a current Security Providers licence, and working with children certificate. You will work on a rotating on-call roster and collaborate with internal stakeholders.

Qualifications

• Knack for security service delivery on site with clients.
• Strong knowledge of access control and CCTV systems.
• Understanding of IT and networking concepts relevant to security systems.

Responsibilities

• Perform preventative maintenance, updates, upgrades and repairs as per contracts.
• Complete service reports and coordinate with BTCC and customers.
• Comply with EHSQ policies and safety procedures.
• Participate in training and on-the-job learning.
• Follow up maintenance findings and prepare quotations for sites.
• Rotating on-call responsibilities within the team.

Skills

Access control

CCTV systems

IT & networking

Communication skills

Tools

Security systems

Job description

Job ID 518788

Posted since 09-Sep-2026

Organization Smart Infrastructure

Field of work Customer Services

Company Siemens Ltd.

Experience level Experienced Professional

Job type Full-time

Work mode Hybrid (Remote/Office)

Employment type Permanent

Location(s) Bayswater - Victoria - Australia

Siemens’ Smart Infrastructure intelligently connects energy systems, buildings, and industries to adapt and evolve the way we live and work. We work together with customers and partners to create an ecosystem that intuitively responds to the needs of people and helps customers to better use resources.

Security is one of the most important enablers for the way we live and do business in a globalized world. Digitalization impacts all industries and is a powerful catalyst and enabler of change.

We currently have an exciting opportunity available for a motivated Security Service Technician to join our team in Melbourne, VIC. Reporting to the Security Service Team Leader, the primary focus of this role will be to carry out all day-to-day service, maintenance and/or installation/project activities ensuring compliance with customer satisfaction, quality, and safety standards.

The successful candidate will be a self-motivated & technically-minded individual, ideally with some prior experience and an understanding of access control and CCTV systems. Previous experience in, and a substantial understanding of IT & networking concepts is highly viewed. A current Security Providers licence, or the ability to successfully gain one as well as a Working with Children certificate and Private Security Installer Registration is also essential. You will have excellent written and verbal communication skills as you will be dealing directly with corporate end users and large commercial site stakeholders, and your ability to build sound working relationships both internally and externally will ensure your success in this role.

Your key responsibilities will include:

• To effectively satisfy the customer's needs for preventative maintenance (PM), any updates/upgrades, corrective service, installations and/or workshop repairs in accordance with business contractual obligations (contract obligations or billing policy).
• Timely completion of Service Reports with good liaison with the Siemens Customer Care Centre (BTCC), management, sales, marketing and/or customers ensuring current location and job status is communicated back to BTCC.
• Comply with all Environment Health, Safety & Quality (EHSQ) policies, service escalation procedures and that all customer requests, complaints and comments communicated to the jobholder are passed to the relevant department for action.
• To maintain a culture and mindset of safety first, and a personal knowledge of safety, operational, technical and behavioural procedures as they apply to the Siemens workplace. And to actively participate in training courses including 'self-learning', computer based and 'on the job' training.
• The follow up of maintenance and service visit findings and recognition of opportunities and creation of quotations for your customer’s sites.
• Working on a rotating ‘on call’ roster throughout the team.

Joining a highly collaborative team that have great trust and respect for each other also requires you to live the following principals:

• Be able to take ownership of your work and output, and take pride in doing a good job.
• Being a self-starter who can work autonomously just as well as within a team.
• Have a strong focus on customer service and understanding customer’s needs.
• Have a personal drive, and resourcefulness that leads them to seek and solve problems themselves before asking for assistance.
• Have the self-drive, ability, and willingness to learn, continuously.
• Represents Siemens professionally, and positively in the market place and with every customer interaction.

Siemens is a proud equal opportunity employer, creating a work environment of diversity and inclusion. Our diverse workforce cultivates Innovation and Excellence and in turn creates a workplace where our employees belong and prosper. Diversity and inclusion help us fully realise the potential of our people.