Security Officer - Targeted

NSW Health; Newcastle City Council; On-site; AUD 46,000 - 114,000; Full time

Benefits offered by this job

Job security

Allocated days off

Annual leave

Parental leave

Salary packaging

Fitness Passport

EAP program

Job summary

NSW Health is seeking a Security Officer to protect patients, staff and visitors at John Hunter Hospital in Newcastle. The role spans the hospital campus, including the Emergency Department and mental health unit, ensuring a safe and respectful environment while delivering frontline security services.

You will respond to Code Black and duress incidents, conduct patrols, monitor CCTV and alarms, and support clinical teams with trauma-informed approaches.

Qualifications

• Experience in security with strong customer focus.
• Able to work independently and in a team.
• Experience handling challenging situations with empathy and professionalism.
• Excellent written communication and electronic record management.
• Able to work in a fast-paced healthcare setting.

Responsibilities

• Deliver frontline customer service to protect staff, patients and visitors.
• Respond to Code Black and duress calls with trauma-informed approaches.
• Provide security support in the Emergency Department and for patients requiring seclusion.
• Conduct patrols, lock/unlock procedures and site inspections.
• Monitor alarms, CCTV and access control; report incidents accurately.
• Contribute to maintaining a safe hospital environment and document incidents.

Skills

Customer service

Independent working

De-escalation skills

Report writing

Teamwork

Dynamic healthcare environment

Education

Current NSW Security Licence 1A

Certificate II in Security Operations

Current Senior First Aid Certificate

Current Class C Driver Licence

Job description

Part time, Casual/Temporary, Full time, Permanent

Protecting people. Supporting care. Making a difference every day

Employment Type:PermanentFull Time, Part Time and Casual
Position Classification:Security Officer
Total Remuneration:$33.13 to $82.82 per hour (incl. weekends, overtime)+ Allowances + Super
Hours Per Week:up to 38
Requisition ID:REQ686254
Location: John Hunter Hospital | Awabakal Country
Applications Close: Wednesday, 23rd September 2026 (applications will be reviewed regularly)

Join the Security Services team at Hunter New England Local Health District and play a vital role in protecting the safety, security and wellbeing of patients, staff and visitors at John Hunter Hospital.

As a Security Officer, you will be part of a professional and supportive team delivering frontline security services across one of New South Wales’ busiest tertiary hospitals. Working across the hospital campus, including the Emergency Department and co-located Child and Adolescent Mental Health Unit, you will help create a safe and respectful environment for patients, visitors and healthcare staff.

This is a rewarding and fast-paced role suited to individuals who demonstrate professionalism, resilience and strong interpersonal skills. You will respond to a variety of situations with empathy, confidence and a customer-focused approach, while working closely with clinical and operational teams to support the delivery of high-quality healthcare services.

About the facility:

John Hunter Hospital is the major tertiary teaching hospital and referral centre for the Hunter New England region. Located in the coastal city of Newcastle, the hospital services a diverse population of more than 900,000 people and operates one of the busiest Emergency Departments in New South Wales.

The hospital has also undergone a significant redevelopment as part of the John Hunter Health and Innovation Precinct project, supporting the future growth of healthcare services across the region which will be fully operational in October 2026.

About the role:

Security Officers are responsible for providing a visible security presence across the hospital campus and responding to requests for assistance from staff, patients and visitors.

The role includes responding to Code Black and duress incidents, supporting staff in managing challenging behaviours using trauma-informed practices, conducting patrols, monitoring security systems and assisting in maintaining a safe hospital environment.

Comprehensive orientation, ongoing support from Senior Security Officers and mandatory PMVA training will be provided.

Key responsibilities:

• Deliver professional frontline customer service to support the safety and security of staff, patients and visitors.
• Respond to Code Black and duress calls using trauma-informed approaches, including assisting with physical restraint under clinical direction where required.
• Provide security support within the Emergency Department and for patients requiring seclusion.
• Conduct internal and external patrols, lock and unlock procedures, public amenity checks and inspections.
• Attend and inspect the rooftop Helipad for the arrival of a helicopter.
• Monitor alarms, CCTV and electronic security systems to ensure timely responses to incidents.
• Control access to buildings and hospital grounds.
• Assist in enforcing NSW Health smoke-free policies.
• Complete security reports, incident documentation and electronic database entries accurately and professionally.
• Identify and report workplace health and safety, fire and security risks.
• Promote workplace behaviours consistent with NSW Health values, cultural respect principles and the HNE Health Values Charter.
• Comply with NSW Health Work Health and Safety policies and procedures.

About you:

You will demonstrate:

• Experience working in the security industry with a strong customer service focus.
• Ability to work independently and as part of a team.
• Experience responding to aggressive or challenging situations with empathy, professionalism and effective de-escalation skills.
• Strong written communication skills, including report writing and electronic record management.
• Ability to work effectively in a dynamic healthcare environment.
• Current NSW Security Licence 1A
• Certificate II in Security Operations
• Current Senior First Aid Certificate
• Current Class C Driver Licence (NSW eligible)
• Ability to work across a 24/7 rotating roster

Master Licence Number: 407686382

What we can offer you:

At Hunter New England Health, enjoy a career where you're challenged by interesting work and surrounded by spectacular locations. You'll contribute to the team enriching health in millions of ways every day. On top of this we also offer:

• Job security and excellent conditions
• Monthly Allocated Days Off (for full-time employees)
• 4 weeks annual leave (pro-rata for part time employees)
• Paid parental leave (for eligible employees) - giving you the opportunity for true Worklife balance
• Salary packaging options - up to $11,600 plus novated leasing
• Fitness Passport for health and well-being - discounted gym options for you and your family
• Employee Assistance Program (EAP) for staff and family members

Additional information:

• An eligibility list will be created for future permanent full or part time and temporary full or part time vacancies.
• To be eligible for permanent employment in this position you must be an Australian Citizen, or a permanent resident of Australia, or a New Zealand citizen with a current New Zealand Passport. Employment of a temporary visa holder may only occur if no suitable local candidate is identified for the position; in this instance, you may only be offered employment in line with the conditions and expiry date of your visa.
• We are unable to accommodate visa sponsorship for applicants requiring a visa for this position.

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged toapplyand consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants mustdemonstrateAboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

Information for Applicants:

Applicants will be assessed against the essential requirements and selection criteria contained within the position description (link below). For assistance addressing selection criteria visit: https://bit.ly/3vL5fq2

Stepping Up Website is a resource designed to help indigenous job applicants apply for positions in NSW Health. For more information, please visit: https://bit.ly/HNEHealthSteppingUp

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024_015: Occupational Assessment, Screening and Vaccination against Specified Infectious Diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

At Hunter New England Local Health District, we are an inclusive employer dedicated to fostering a diverse, inclusive, and welcoming workplace.

Our commitment to a workforce that reflects the community we care for is essential for delivering the highest quality healthcare to our community. We encourage people with diverse lived experiences to apply. If you require any accommodations or adjustments to the recruitment process please let us know when you apply or at any stage of the process. We will work with you to meet your needs and create the best possible experience. Please contact ***************@health.nsw.gov.au for confidential support.