Security Control Room Operator – Brisbane

Entertainment Security Pty; Brisbane; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Uniform provided

Training & RTO programs

Career development opportunities

Transport access

Job summary

ACESGroup in Brisbane seeks a Security Control Room Operator to join our South Bank team, delivering safe, secure services in a crowded environment. You will monitor CCTV and security systems, patrol, assist customers including vulnerable individuals, and prepare reports.

The role requires multiple Queensland licenses and certifications, plus strong presentation and reliability. ACESGroup offers training through our RTO, uniform, and career development opportunities.

Qualifications

• QLD Security Licence (current)
• RSA Competency Card (current)
• First Aid and CPR (current)
• Full QLD Driver Licence
• White Card (or willing to obtain)
• Fire Warden (or willing to obtain)
• Working With Children Check (or willing to obtain)
• LLND test (Language, Literacy, Numeracy and Digital) passable

Responsibilities

• Monitor CCTV and physical security systems.
• Conduct regular visible patrols and respond to incidents.
• Provide customer assistance and welfare support to vulnerable people.
• Maintain resilience and reporting, including training, drills, and risk assessments.
• Prepare reports and logs, escalate incidents when required.
• Operate ACESGroup technology platforms and maintain records.
• Collaborate with team members and precinct partners to improve operations.

Skills

Superior communication skills

Reliability

Punctuality

Excellent personal presentation

Team collaboration

Adaptability

Job description

Security Control Room Operator – Brisbane

About the Role

ACESGroup is seeking an experienced and motivated Security Control Room Operator to join our team at South Bank in Brisbane.

This roles forms part of a professional, client-focused security operation delivering safe, secure, and customer-friendly services within a dynamic environment.

Responsibilities and Duties

You will play a key role in maintaining site safety and security, monitoring activities, and ensuring professional service delivery at all times within a crowded environment.

Typical duties may include:

• Monitoring CCTV and physical security systems (Control Room Operator).
• Conducting regular visible patrols and responding to incidents.
• Providing customer assistance and engagement and welfare support with vulnerable people.
• Maintaining strong resilience, situational awareness and suspicious activity reporting, including participation in training, exercises, and drills.
• Preparing reports, logs, and escalating incidents when required.
• Provide high-quality security services in accordance with client requirements, (including Conditions of Entry management) and ACESGroup standards.
• Operate and utilise ACESGroup's technology platforms to support site safety and reporting.
• Maintain accurate records and complete reports through digital systems.
• Collaborate with team members, management, and precinct partners to enhance operational efficiency.
• QLD Security Licence
• Responsible Service of Alcohol (RSA) Competency Card (current)
• First Aid and CPR (current)
• Understanding of security arrangements for a crowded place
• Superior communication skills (written and verbal)
• Exceptional personal presentation
• Reliability and punctuality
• Ability to work on a 24/7 rotating roster
• Ability to pass a LLND (Language, Literacy, Numeracy and Digital) test
• Full QLD Driver Licence
• White Card (or willing to obtain)
• Fire Warden (or willing to obtain)
• Working With Children Check (or willing to obtain)

ACESGroup can assist suitable candidates in obtaining the necessary qualifications via our internal Registered Training Organisation (RTO).

What ACESGroup Has to Offer

• Be part of an organisation that utilises smart technology, digital platforms, and data-driven systems to support and empower our people
• Work at Brisbane's most iconic and high-profile locations
• Uniform provided
• Ongoing career development and clear pathways for progression
• Training and upskilling through our internal RTO
• Be part of our newly registered and first off Diploma in security technology starting in mid-2026
• Convenient sites and transport access
• Be part of a team developing security technology such as vision analytics for safety
• A growing national company with diverse opportunities across events, venues, and critical infrastructure
• Attractive employment conditions
• Gain experience using AI for efficient risk management reporting and research.

About Us

For more than 40 years, ACESGroup has been at the forefront of security innovation, combining operational excellence with in-house developed technology to set new standards in safety, service, and performance.

We are a leading national provider of integrated security services, protecting a diverse portfolio of public and private facilities. Our personnel keep communities safe across commercial buildings, public precincts, aviation facilities, education institutes, parklands, technology precincts, and major sporting and entertainment venues.

Our technology-first approach ensures every team member is supported by intelligent systems that simplify reporting, enhance communication, and strengthen safety outcomes.

At ACESGroup, we do not just offer jobs: we build long-term careers within a company that is redefining what security looks like in a digital world.

ACESGroup pays our respects to the Aboriginal and Torres Strait Islander custodians of the country where we work, and to Elders, past, present and emerging.

We are an equal opportunity employer, committed to workforce inclusion and diversity. Successful applicants will be subject to relevant background, police, medical, and reference checks.