Security Concierge - Sydney CBD

GS4 Australia; Sydney; On-site; AUD 75,000 - 82,000; Full time

Job summary

G4S Australia on-site at a premier technology client is seeking a professional Security Concierge. You will be the first line of security and customer service, balancing patrols, access control, and client interaction in a fast-paced corporate office.

As part of a small team, you will monitor alarms and CCTV, resolve badge issues, and support visitors and staff. A current security license and polished presentation are essential.

Qualifications

• Current Security License required.
• Experience in corporate security, concierge, or high-end customer service.
• Excellent communication and customer service skills.
• Strong technical aptitude with access control and CCTV.
• Punctual, well-presented and reliable for Monday–Friday 14:00–23:00.
• Ability to remain calm under pressure.

Responsibilities

• Observe and patrol designated areas for security and safety.
• Monitor access control and electronic security alarms.
• Provide immediate, customer-focused support to personnel and visitors.
• Assist with access card queries and badge issuance.
• Document incidents clearly and promptly.

Skills

Security license

Corporate security experience

Customer service

Communication

Technical aptitude

Punctual & presentable

Conflict resolution

Job description

• Consistent full-time roster: Monday to Friday, afternoon/evening shift (14:00 – 23:00 / 45 hours per week).
• Competitive rates:
  • Day Base Rate: $30.23 per hour
  • Night Shift Rate: $36.79 per hour
• High-profile tech client exposure: Represent G4S on-site with a premier, global technology company.
• Professional environment: A high spec, corporate setting combining security operations with exceptional customer service.

About this role

What we can offer you

• Consistent full-time roster: Monday to Friday, afternoon/evening shift (14:00 – 23:00 / 45 hours per week).
• Competitive rates:
  • Day Base Rate: $30.23 per hour
  • Night Shift Rate: $36.79 per hour
• High-profile tech client exposure: Represent G4S on-site with a premier, global technology company.
• Professional environment: A high spec, corporate setting combining security operations with exceptional customer service.

About the role

We are currently seeking a highly professional, customer-focused Security Concierge to join our team on-site with a high-profile technology client.

Initially as part of a 3 man team, in this role, you will act as the first line of security, safety, and client interaction. You will balance proactive physical security duties, such as monitoring access control and conducting floor patrols, with high-level customer service, supporting personnel and visitors in a fast-paced, modern corporate office environment.

Your responsibilities will include:

• Observing and patrolling designated areas to ensure the physical security and safety of the premises.
• Monitoring electronic security alarms and video surveillance systems, acting quickly to respond to any indicators of suspicious behavior.
• Providing immediate, customer-focused response to all requests and calls for assistance from client personnel, visitors, and facility teams.
• Supporting access control systems, including resolving security card queries, handling lost or faulty badges, and liaising with internal stakeholders to rectify technical issues.
• Managing incident detection, response, and reporting in a clear, accurate, and timely manner.

What we're looking for

• Current Security License
• Proven experience in corporate security, concierge, or high-end customer service environments.
• Exceptional communication and customer service skills: with the confidence to interact professionally with corporate personnel, senior stakeholders, and visitors.
• Strong technical aptitude: comfortable operating access control software, CCTV systems, and badge issuing equipment.
• High level of personal presentation, reliability, and punctuality to commit to the Monday to Friday afternoon shift schedule (14:00 – 23:00).
• Strong conflict resolution skills and the ability to remain calm and composed under pressure or during emergency responses.

About G4S Australia and New Zealand

G4S, An Allied Universal® Company is a leading security and facility services company that provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions. With a workforce of approximately 800,000 employees worldwide and over 2,000 across Australia and New Zealand, we leverage global best practices to help deliver our promise locally: keeping people safe so our communities can thrive. We partner with Government, industries and law enforcement agencies to deliver Integrated Security and Justice Services across a diverse range of portfolios, including Port Phillip Prison, Mount Gambier Prison, Prisoner Transport Operations, Court Security, Custody Centres, Corporate Security, Mobile Speed Cameras, our Support Offices, and more.

G4S proudly promotes understanding and reconciliation between Indigenous and non-Indigenous Australians, actively working with The Torch program to bring sustainable, meaningful change to First Nations peoples.