Section Waiter - Elevate Guests with Warm, Expert Service

The Mulberry Group; Brisbane; On-site; AUD 42,000 - 54,000; Part time

Job summary

The Mulberry Group is launching High Road Bar and Grill in Brisbane at The Novotel, South Bank, offering a neighbourhood grill experience rooted in Queensland produce and fire-led cooking. The Section Waiter will own a busy section from welcome to farewell and guide guests through the menu with confidence and care.

This hands-on floor role requires an experienced waiter who can manage multiple tables, maintain service pace, engage guests, and contribute to an unhurried, genuine dining

Qualifications

• Experience running your own section in a quality restaurant.
• Strong restaurant-service skills with confidence managing multiple tables.
• Genuine interest in food, wine, cocktails and hospitality.
• Ability to explain menus and pairings clearly and make natural recommendations.

Responsibilities

• Prepare your section before service and take ownership from welcome to payment and farewell.
• Manage multiple tables confidently while keeping service attentive, personal and well-paced.
• Take accurate orders, monitor courses and communicate clearly with kitchen, bar and floor team.
• Keep tables and service areas clean, organised and presented.
• Complete opening, closing and side-work duties and support other sections when needed.
• Welcome guests warmly and build relationships with regulars and VIP guests.
• Make thoughtful recommendations based on preferences, appetite, and budget.
• Know the High Road menu, Queensland produce, key ingredients and fire-led cooking techniques.
• Speak confidently about wine, cocktails, beer, spirits and non-alcoholic drinks and suggest pairings.

Skills

Section ownership

RSA certification

Guest service

Menu knowledge

Job description

Melbourne's The Mulberry Group are bringing their first Brisbane venue to life at The Novotel, South Brisbane.

High Road Bar and Grill is on Cordelia Street, South Brisbane, and it’s here to become part of the neighbourhood. The name says it simply: Take the High Road. It’s aspirational without being aloof, grounded in Queensland produce, serious grill craft, and the kind of warm, unhurried hospitality that turns a first visit into a habit.

About the role

High Road is a neighbourhood grill and bar built around Queensland produce, fire-led cooking and warm, unhurried hospitality. The Section Waiter brings that promise to the table - looking after guests with confidence, personality and care. This is a hands-on floor role for an experienced waiter who can take ownership of a busy section from welcome to farewell. You will know your tables, guide guests through the menu, keep service moving and create the kind of genuine experience that turns a first visit into a habit.

Key responsibilities

Prepare your section before service and take full ownership from welcome through to payment and farewell

Manage multiple tables confidently while keeping service attentive, personal and well paced

Take accurate orders, monitor courses and communicate clearly with the kitchen, bar and floor team

Keep tables and service areas clean, organised and professionally presented

Complete opening, closing and side-work duties thoroughly and support other sections when needed

Welcome guests warmly, read the table and adapt your style to the occasion

Build relationships with regulars and recognise returning and VIP guests

Make thoughtful recommendations based on preferences, appetite and budget

Know the High Road menu, Queensland produce, key ingredients and fire-led cooking techniques

Speak confidently about wine, cocktails, beer, spirits and non-alcoholic drinks and suggest suitable pairings

About you

Experience running your own section in a quality restaurant

Strong restaurant-service skills and confidence managing a busy group of tables independently

Genuine interest in food, wine, cocktails and hospitality

The ability to explain menus and pairings clearly and make natural recommendations

Current RSA certification

Warm, confident, experienced, passionate and genuine

Naturally engaging and able to make guests feel at ease

Calm, organised and attentive during busy service

Reliable, proactive, flexible and ready to help the team

Proud of the details and accountable for their section

About us

High Road is a neighbourhood grill and bar built around Queensland produce, fire-led cooking and warm, unhurried hospitality. High Road has its own neighbourhood identity, but the role is employed by Accor through Novotel Brisbane South Bank. You will work within Accor's Heartist culture and the hotel's people, safety and business frameworks.

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