Secretary Manager

Braidwood Servicemens Club; Braidwood; On-site; AUD 120,000 - 160,000; Full time

Job summary

Braidwood Servicemens Club in rural New South Wales invites an experienced hospitality professional to join as Secretary Manager, leading operations, staff and member services for a vibrant country town club.

Reporting to the Board, you will oversee bar, gaming and events, manage budgets, build community partnerships and drive sustainable growth while maintaining high service standards and governance compliance.

Responsibilities

• Manage the day-to-day operations of the Club.
• Ensure excellent customer service and a welcoming environment for members and guests.
• Oversee bar, gaming, hospitality and sporting operations.
• Maintain high standards of presentation, cleanliness and customer experience.
• Manage functions, events and promotions.
• Prepare and manage budgets and financial forecasts.
• Monitor revenue, expenses, wages and departmental performance.
• Identify opportunities to increase revenue and improve profitability.
• Work closely with the Board and accountants on financial reporting.
• Ensure appropriate financial controls are maintained.
• Recruit, train and develop staff.
• Build a positive and high-performing team culture.
• Oversee staff rosters and manage labour costs.
• Conduct performance management where required.
• Lead by example and promote excellent customer service.

Job description

Lead a Community Club in a Beautiful Country Town

Are you an experienced hospitality or club professional looking for the opportunity to lead a well-established community club and become part of a vibrant country town?

We are seeking an energetic, hands‑on and community‑minded Secretary Manager to lead our licensed club into its next chapter.

Our Club is an important part of the local community and offers members and visitors:

A fully licensed Club

Community focused

Functions, events and social activities

This is an exciting opportunity for an experienced hospitality professional who enjoys the variety and challenges of managing a multi‑faced regional Club.

About the role

Reporting to the Board of Directors, the Secretary Manager will be responsible for the overall management, operation and future development of the Club. The successful applicant will provide strong leadership to staff, maintain high standards of customer service and hospitality, manage the Club's financial performance and work closely with the Board to ensure the long‑term sustainability and growth of the organisation. This is a hands‑on leadership role. The successful candidate must be comfortable working across all areas of the business and being actively involved in day‑to‑day operations.

Key responsibilities

Club Operations

• Manage the day‑to‑day operations of the Club.
• Ensure excellent customer service and a welcoming environment for members and guests.
• Oversee bar, gaming, hospitality and sporting operations.
• Maintain high standards of presentation, cleanliness and customer experience.
• Manage functions, events and promotions.
• Prepare and manage budgets and financial forecasts.
• Monitor revenue, expenses, wages and departmental performance.
• Identify opportunities to increase revenue and improve profitability.
• Work closely with the Board and accountants on financial reporting.
• Ensure appropriate financial controls are maintained.
• Recruit, train and develop staff.
• Build a positive and high‑performing team culture.
• Oversee staff rosters and manage labour costs.
• Conduct performance management where required.
• Lead by example and promote excellent customer service.

Governance & Compliance

• Work closely with the Board of Directors.
• Attend and report to Board meetings.
• Ensure compliance with all relevant NSW legislation, licensing and regulatory requirements.
• Maintain appropriate Club policies, procedures and records.
• Ensure compliance with Responsible Service of Alcohol, Responsible Conduct of Gaming, WHS and employment requirements.

Golf, Bowls & Sporting Facilities

• Work with relevant committees, members and staff to support the successful operation of:
• Encourage participation, membership growth and community involvement.
• Support sporting events, competitions and social activities.
• Ensure facilities are appropriately maintained and developed.

Membership & Community Engagement

• Build strong relationships with members and the wider community.
• Develop strategies to attract new members and encourage member participation.
• Support local sporting groups, community organisations and events.
• Promote the Club as a welcoming and important part of the local community.

About you

• Previous senior management experience in a Club, hotel, pub or hospitality business
• Strong financial and commercial management skills
• Experience managing budgets, wages and operational costs
• Excellent leadership and staff management abilities
• A hands‑on approach to management
• Strong customer service and hospitality skills
• The ability to work effectively with a Board of Directors
• Experience with NSW liquor and gaming regulations
• Excellent communication and interpersonal skills
• Strong organisational and administration skills

Why Join Us?

This is more than just a management position.

It is an opportunity to become an important part of a country community and lead a Club that brings together sport, hospitality, entertainment and community connection.

The successful applicant will have the opportunity to work with a committed Board and community to:

• Grow membership
• Improve the Club's financial performance
• Develop new revenue opportunities
• Build community involvement
• Help secure the Club's future for generations to come

Attractive remuneration will be negotiated with the successful applicant based on experience and qualifications.