Seasonal Retail Sales Pro — Energetic & Flexible

Brand Collective Pty Ltd; Sydney; Hybrid; AUD 55,000 - 85,000; Full time

Benefits offered by this job

Market-leading incentive scheme

World-class luxury environment

Job summary

Cartier in Sydney is seeking an experienced Sales Associate to embody our Maison and deliver exceptional client service. You will engage clients with expert product knowledge, manage appointments, and build lasting relationships that drive boutique sales.

As a ambassador of Cartier, you will uphold high service standards, contribute to team success, and participate in exclusive events and activations while maintaining impeccable boutique presentation.

Qualifications

• Experience in luxury retail preferred.
• Fluent English; a second language is advantageous.
• Strong selling and service excellence with product knowledge.

Responsibilities

• Deliver exceptional client experiences in line with Cartier’s standards.
• Achieve and exceed boutique sales objectives through consultative selling.
• Proactively identify and convert clientelling opportunities via appointments and client profiles.
• Cultivate meaningful client relationships and loyalty to the Maison.
• Manage your client portfolio and execute targeted CRM actions.

Skills

Selling skills

Client service

Product knowledge

Time management

Teamwork

English fluency

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high‑end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Be a part of our Team!

Immerse yourself in the world of Cartier, where heritage and innovation come together to create unforgettable experiences.

With a growing presence in Sydney, we are looking for experienced Sales Associates to join us.

As a Sales Associate, you will be an ambassador of our Maison, embodying our values and delivering exceptional service to every client.

How Will You Make an Impact?

As a Sales Associate, you will create meaningful connections with clients, guiding them through their journey and sharing the unique craftsmanship behind each creation. You will play a pivotal role in achieving boutique goals by providing personalized advice, cultivating client relationships, and ensuring every interaction reflects the excellence of Cartier.

Your responsibilities will include:

• Deliver exceptional client experiences in line with Cartier’s service excellence standards.
• Achieve and exceed individual and boutique sales objectives through consultative selling and deep product knowledge.
• Proactively identify and convert clientelling opportunities by scheduling appointments and developing robust client profiles.
• Cultivate meaningful and lasting client relationships, fostering loyalty to the Maison.
• Strategically grow and manage your client portfolio to maximize engagement and sales potential.
• Execute targeted CRM actions to strengthen client connections and drive repeat business.
• Represent Cartier as a true Ambassador during client events and exclusive activations.
• Uphold the highest standards of operational compliance across all boutique procedures and policies.
• Ensure accurate stock management, actively participate in inventory processes, and maintain the impeccable presentation of the boutique.
• Embody Cartier’s values and contribute to a collaborative, positive team spirit.
• Engage in team initiatives, supporting colleagues to achieve shared goals and deliver a seamless client experience.

How Will You Experience Success with Us?

At Cartier, we believe passion and expertise are the sparks that create extraordinary success.

To truly thrive in this role, you’ll bring:

• Demonstrate strong selling skills and an innate sense of service excellence, creating memorable client experiences that foster loyalty.
• Communicate fluently in English; a second language is advantageous.
• Leverage your product knowledge and genuine curiosity to engage clients and share the story behind each Cartier creation.
• Excel at time management and multitasking in a dynamic environment, adapting seamlessly to shifting priorities while maintaining meticulous attention to detail.
• Embrace a positive, team-oriented mindset, contributing to a supportive and inspiring boutique culture.

How Do We Keep You Smiling?

• The opportunity to contribute to a world‑class environment and play a vital role in delivering exceptional experiences to our discerning clientele.
• A supportive and collaborative team environment where your contributions are valued, and your professional growth is nurtured.
• A generous salary with a market leading incentive scheme.
• This role will help build your knowledge and experience in all aspects of Luxury Retail.
• Finally, a plethora of opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level.