Seasonal IWC Sales Associate

Richemont; Melbourne; On-site; AUD 48,000 - 62,000; Part time

Job summary

IWC Schaffhausen in Melbourne seeks a Casual Sales Associate to support boutique operations and deliver a seamless luxury experience for clients. You will work closely with the Boutique Management and Sales team to maintain flawless visual merchandising and exceptional service.

The role suits individuals with a flair for operational efficiency, strong attention to detail, and a proactive, team-oriented mindset.

Qualifications

• Experience in retail, hospitality, or customer-facing environments.
• Strong organisational skills and attention to detail.
• Excellent interpersonal and collaborative attitude.
• Availability to work casual shifts, including weekends and events.

Responsibilities

• Provide operational, administrative, and logistical support to the boutique team.
• Assist during peak periods to ensure an uninterrupted luxury client experience.
• Handle stock receipts, transfers, cycle counts and stockroom organisation.
• Greet clients, offer beverages, and maintain a pristine, welcoming boutique.
• Deliver courteous service for basic transactions and client inquiries.

Job description

The Casual IWC Sales Associate plays an essential role in supporting the daily operational excellence and seamless functioning of the boutique. Working closely with the Boutique Management and Sales Associates during peak periods, this role ensures our clients receive an effortless, exceptional luxury experience. The ideal candidate brings a proactive, team-oriented mindset, strong attention to detail, and a passion for operational support, visual standards, and warm client hospitality.

HOW WILL YOU MAKE AN IMPACT?

• Provide vital operational, administrative, and logistical assistance to the boutique team, ensuring seamless day-to-day workflow and maintaining impeccable Maison visual merchandising standards.
• Assist Sales Associates and Senior Sales Associates during peak trading times, client appointments, and events, allowing the sales team to deliver an uninterrupted, elevated client experience.
• Actively participate in stock handling, including stock receipts, transfers, cycle counts, stockroom organization, and product preparation/packaging.
• Act as a warm and attentive ambassador upon client arrival, assisting with initial greetings, beverage service, and ensuring the boutique environment remains pristine and welcoming at all times.
• Deliver courteous, professional service for basic transactions, client inquiries, and after-sales intake when needed, upholding IWC’s high standards of client satisfaction.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Experience in retail, hospitality, or customer-facing environments (luxury retail or fine service experience is a plus, but passion for operational efficiency and service excellence is paramount).
• Strong organizational skills, keen attention to detail, and a hands-on approach to managing back-of-house and front-of-house support tasks efficiently.
• Excellent interpersonal skills with a collaborative, helpful attitude. You thrive in a dynamic, fast-paced environment and enjoy supporting colleagues to achieve shared success.
• Availability and flexibility to work casual shifts, including weekends, peak holiday periods, and boutique events.

HOW DO WE KEEP YOU SMILING?

• An exciting opportunity to gain hands-on luxury retail and operational experience within a world-renowned Haute Horlogerie Maison.
• Comprehensive training and onboarding covering IWC Schaffhausen products, operational procedures, and luxury service standards.
• A supportive, collaborative team culture that values initiative, detail, and dedication.

YOUR JOURNEY WITH US:

• Step 1: You will engage with our Talent Sourcing team to discuss your background, operational strengths, availability, and enthusiasm for the luxury sector.
• Step 2: If shortlisted, you will meet with the Boutique Manager and/or Assistant Boutique Manager to discuss how your support will drive boutique operations and explore potential growth opportunities within IWC and the Richemont Group.