Seasonal Fashion Sales Associate - Energetic Customer Focus

Brand Collective; Brisbane; On-site; AUD 50,000 - 65,000; Full time

Job summary

Cartier in Brisbane is seeking a Sales Associate to deliver exceptional luxury client experiences and expert product knowledge. You will engage with customers on athletic sneakers and accessories, build lasting client relationships, and contribute to boutique success in a collaborative team environment.

You will demonstrate confidence in engaging customers, flexibility in scheduling including nights and weekends, and a passion for fashion and service excellence.

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment
• Deliver exceptional client experiences in line with Cartier’s service excellence standards
• Achieve and exceed individual and boutique sales objectives through consultative selling and deep product knowledge
• Proactively identify and convert clientelling opportunities by scheduling appointments and developing robust client profiles
• Cultivate meaningful and lasting client relationships, fostering loyalty to the Maison
• Strategically grow and manage your client portfolio to maximize engagement and sales potential
• Execute targeted CRM actions to strengthen client connections and drive repeat business
• Represent Cartier as a true Ambassador during client events and exclusive activations
• Uphold the highest standards of operational compliance across all boutique procedures and policies
• Ensure accurate stock management, actively participate in inventory processes, and maintain the impeccable presentation of the boutique
• One Team Culture: embody Cartier’s values and contribute to a collaborative, positive team spirit
• Engage in team initiatives, supporting colleagues to achieve shared goals and deliver a seamless client experience

Skills

Customer service

Retail sales

Communication

Teamwork

Job description

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Job Description

Overview

You recognize yourself when you enter one of our stores. You love to talk about athletic sneakers and apparel as much as you love to collect them. You always scope out the latest styles, and enjoy sharing your enthusiasm with Customers. It’s easy for you to start up natural, friendly conversations, adapt to different types of Customers, and resolve issues with a smile. You like to work as part of a team as you improve your individual skills on the sales floor. Your success in this role will be measured through personal and productivity goals plus your ability to provide a great in-store experience to every Customer.

Responsibilities

• Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
• Delivering sales, outstanding customer experience, and operational expectations
• Maintaining personal and productivity goals
• Connects with every customer by asking open-ended questions to assess needs
• Ability to learn and share expertise of products and trends to fit customer’s needs
• Maintains an awareness of all product knowledge, and current or upcoming product / trends
• Contributes to a positive and inclusive work environment

Qualifications

• 0-3 year of retail experience
• Confident and comfortable engaging customersto deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Initiates completion of tasks or activities without necessary supervision
• Flexible availability – including nights, weekends, and holidays

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Be a part of our Team!

Immerse yourself in the world of Cartier, where heritage and innovation come together to create unforgettable experiences.

With a growing presence in Brisbane, we are looking for experienced Sales Associates to join us.

As a Sales Associate, you will be an ambassador of our Maison, embodying our values and delivering exceptional service to every client. If you have a passion for exceptional customer service, creating memorable moments and enjoy working in a dynamic and inclusive team.

HOW WILL YOU MAKE AN IMPACT?

As a Sales Associate, you will create meaningful connections with clients, guiding them through their journey and sharing the unique craftsmanship behind each creation. You will play a pivotal role in achieving boutique goals by providing personalized advice, cultivating client relationships, and ensuring every interaction reflects the excellence of Cartier.

Your responsibilities will include:

1.SALES ACHIEVEMENTS

• Deliver exceptional client experiences in line with Cartier’s service excellence standards.
• Achieve and exceed individual and boutique sales objectives through consultative selling and deep product knowledge.
• Proactively identify and convert clientelling opportunities by scheduling appointments and developing robust client profiles.

2.CLIENT RELATIONSHIP & PORTFOLIO DEVELOPMENT

• Cultivate meaningful and lasting client relationships, fostering loyalty to the Maison.
• Strategically grow and manage your client portfolio to maximize engagement and sales potential.
• Execute targeted CRM actions to strengthen client connections and drive repeat business.
• Represent Cartier as a true Ambassador during client events and exclusive activations.

3.DAILY BOUTIQUE OPERATIONS

Operational Excellence

• Uphold the highest standards of operational compliance across all boutique procedures and policies.
• Ensure accurate stock management, actively participate in inventory processes, and maintain the impeccable presentation of the boutique.

One Team Culture

• Embody Cartier’s values and contribute to a collaborative, positive team spirit.
• Engage in team initiatives, supporting colleagues to achieve shared goals and deliver a seamless client experience.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

At Cartier, we believe passion and expertise are the sparks that create extraordinary success.