Seasonal Customer Care Specialist — Multi-Channel Support

Adairs; Melbourne; On-site; AUD 32,000 - 39,000; Part time

Benefits offered by this job

Team discounts

Free shipping

Sample sales access

Wellbeing support

Learning & development

Job summary

Adairs is seeking customer-focused Customer Service Advisors to join our team on a casual basis through to March, supporting our peak retail period. Based in our Chadstone Support Office, you will help customers across phone, email, live chat and social media.

You’ll assist with orders, deliveries and returns, coordinate with delivery partners, support stores and internal teams, and handle admin tasks to keep operations running smoothly.

Qualifications

• Experience in customer service or retail environments.
• Strong communication and problem-solving skills required.
• Able to work Monday–Friday with some weekends and during peak periods.

Responsibilities

• Help customers with enquiries on orders, products, deliveries and returns.
• Coordinate with delivery partners to resolve issues quickly and effectively.
• Provide support to stores and internal teams.
• Complete admin and ad hoc tasks to keep operations running smoothly.

Skills

Customer service

Communication

Problem solving

Retail experience

Team player

Job description

Adairs is seeking customer-focused Customer Service Advisors to join our team on a casual basis through to March, supporting our peak retail period. Based in our Chadstone Support Office, you will help customers across phone, email, live chat and social media.

You’ll assist with orders, deliveries and returns, coordinate with delivery partners, support stores and internal teams, and handle admin tasks to keep operations running smoothly.