Scheduling Coordinator

Ambrose Construct Group Pty; Sunshine Coast Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive remuneration package

Employee Assistance Program

Referral program $2000

Induction and development

Modern office facilities

Staff morale initiatives

Job summary

Ambrose Construct Group on the Sunshine Coast is hiring a Desktop Coordinator to manage scheduling, support field teams and ensure smooth client communications. This fully office-based role requires strong administration, organisational skills and customer focus to keep operations efficient and professional.

You will handle appointments, liaise with trades and clients, and provide Make Safe team support. A competitive salary is offered with development opportunities and a supportive culture.

Qualifications

• Administration experience essential; construction industry experience preferred.
• Excellent verbal and written communication.
• Strong time management, multitasking, and attention to detail.
• Ability to work in a fast-paced, deadline-driven environment.
• Proactive, organised, and customer-centric.

Responsibilities

• Schedule and manage Make Safe trade, customer, and estimator appointments.
• Review trade reports, follow up, and submit accurate information to clients.
• Liaise with trades, clients, customers, and contractors regarding insurance claims.
• Provide administrative support to the Make Safe team.
• Answer incoming calls and direct enquiries appropriately.
• Maintain strong working relationships with all stakeholders.
• Contribute to a safe workplace and comply with WHS policies.

Skills

Administration

Communication

Time management

Multitasking

Proactive

Organised

Customer focus

Positive attitude

Job description

Ambrose Construct Group is seeking a motivated Desktop Coordinator to join our Sunshine Coast team. This role plays a key part in delivering exceptional service to our clients and their customers.

About the Role

As a Desktop Coordinator, you’ll manage scheduling, support field teams, and ensure smooth communication between clients, customers, trades, and internal staff. You’ll be central to keeping operations running efficiently and professionally.

Please note that this is a fully office-based role and hybrid working arrangements are not available.

Key Responsibilities

• Schedule and manage Make Safe trade, customer, and estimator appointment
• Review trade reports, follow up where required, and submit accurate information to clients
• Liaise with trades, clients, customers, and contractors regarding insurance claims
• Provide administrative support to the Make Safe team
• Answer incoming calls and direct enquiries appropriately
• Maintain strong working relationships with all stakeholders
• Contribute to a safe workplace and comply with relevant WHS policies

Skills & Experience

• Administration experience essential; construction industry experience highly regarded
• Excellent verbal and written communication
• Strong time management, multitasking ability, and attention to detail
• Ability to work in a fast paced, deadline driven environment
• Proactive, organised, and team focused
• Professional, flexible, and customer centric approach
• Positive, can do attitude and willingness to embrace change

What Success Looks Like

• Delivering exceptional customer service
• Contributing to a positive team culture
• Meeting KPIs and completing tasks professionally and on time

What Ambrose Construct Group can offer

• A supportive, safe, and encouraging workplace culture with a passionate team who are proud of their work
• A competitive remuneration package based on your experience level
• Access to our Employee Assistance Program
• A Referral program that awards you with $2000 for referring a successful candidate, so you can be rewarded for supporting your team’s growth.
• A seamless induction, professional development and learning opportunities
• Modern office facilities and resources
• Staff morale and engagement initiatives such as fortnightly morning tea and monthly BBQ

Ambrose Construct Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Please note: Only shortlisted candidates will be contacted.