Satellite Network NOC Engineer - Tier 1 Support

Amazon Inc.; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Amazon Kuiper Australia Pty Ltd in Sydney, Australia is seeking a Network Support Engineer to join the Leo Networking Software team. You will handle tier 1 support for software defined network services across our global satellite network and collaborate with cross‑functional teams to ensure performance and uptime.

The role requires experience with large-scale networks, TCP/IP and routing, and a strong foundation in internet and cloud concepts, along with a relevant engineering degree or

Qualifications

• 4+ years of technical support experience.
• Experience with network engineering for large-scale networks including diagnosing network impacting issues.
• Knowledge of internet fundamentals and cloud computing concepts.
• Bachelor's degree in electrical engineering, computer engineering, or equivalent, or experience with networking and troubleshooting at an advanced level.

Responsibilities

• Respond to and elevate network-related incidents in a timely manner, diagnosing and troubleshooting network issues including connectivity problems, performance degradation, and security concerns.
• Support deployment and onboarding of network capabilities across geographic regions, assisting in the monitoring, testing, and reporting of new network infrastructure including satellites, gateway sites, and points of presence.
• Monitor and investigate network performance to ensure maximum efficiency and operational uptime for customers.
• Build and enhance tools, develop best practices, and refine operational procedures to measurably improve network operations.
• Manage severity 2 and 3 tickets while attending on‑call rotations during business hours and weekends.
• Collaborate with cross‑functional teams including network, software, and security engineers.

Skills

Technical support

Large-scale networks

TCP/IP & routing

Cloud computing concepts

Education

Bachelor's degree in EE/CE or equivalent

Tools

PowerShell

SQL Server/MySQL

Batch scripting

Job description

Amazon Kuiper Australia Pty Ltd in Sydney, Australia is seeking a Network Support Engineer to join the Leo Networking Software team. You will handle tier 1 support for software defined network services across our global satellite network and collaborate with cross‑functional teams to ensure performance and uptime.

The role requires experience with large-scale networks, TCP/IP and routing, and a strong foundation in internet and cloud concepts, along with a relevant engineering degree or