Satellite Network NOC Engineer - Incident & Ops Pro

Amazon.com; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Amazon Leo Networking Software in Australia is seeking a Network Support Engineer to join the NOC. You will diagnose and troubleshoot network issues, support deployment of global network capabilities, and collaborate with cross-functional teams to maintain uptime and performance.

The role involves on-call rotations and working with satellites, gateways, and PoPs, requiring strong scripting and automation skills. You will contribute to tooling, best practices, and operational procedures.

Qualifications

• 4+ years of software development or 4+ years of technical support experience.
• Experience scripting in modern programming languages.
• Experience troubleshooting and debugging technical systems.
• Experience in agile/scrum or related collaborative workflow.
• Experience troubleshooting and documenting findings.

Responsibilities

• Respond to and escalate network incidents, diagnose and troubleshoot connectivity, performance, and security issues.
• Support deployment and onboarding of network capabilities across regions, monitor and test new infrastructure incl. satellites and gateways.
• Monitor network performance to ensure efficiency and uptime.
• Develop and refine tools, best practices, and procedures to improve operations.
• Handle severity 2/3 tickets, participate in on-call rotations.
• Collaborate with cross-functional teams including network, software, and security engineers.

Skills

Years experience

Scripting

Troubleshooting

Agile/Scrum

Documentation

Tools

Batch scripting

PowerShell

Java/C#

SQL Server/MySQL

Automation tools

Version control

Job description

Amazon Leo Networking Software in Australia is seeking a Network Support Engineer to join the NOC. You will diagnose and troubleshoot network issues, support deployment of global network capabilities, and collaborate with cross-functional teams to maintain uptime and performance.

The role involves on-call rotations and working with satellites, gateways, and PoPs, requiring strong scripting and automation skills. You will contribute to tooling, best practices, and operational procedures.