Salesforce Support Engineer

Hassett; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Hassett is seeking a Salesforce Support Engineer in Melbourne to provide Level 2/3 support for enterprise applications. You will administer Salesforce configurations, manage security and users, and collaborate with vendors to deliver secure, reliable solutions.

Strong SQL skills and experience with APIs/integrations are essential. The role offers the chance to contribute to digital transformation initiatives within a purpose‑driven environment and work with cross‑functional teams to improve

Qualifications

• Hands-on experience administering Salesforce (Sales Cloud and/or Service Cloud).
• Strong SQL skills for data extraction, validation and troubleshooting.
• Experience across enterprise applications with IT service management practices.
• Experience collaborating with vendors and cross-functional teams.

Responsibilities

• Provide Level 2/3 support for enterprise business applications, incident investigation and resolution.
• Administer Salesforce including user management, security, profiles and configuration.
• Assist with system integrations, APIs, and data flows.
• Produce business reports and dashboards to meet stakeholder requirements.
• Support IT service management processes including incident, change and problem management.

Skills

Salesforce Admin

SQL

ITSM

Stakeholder engagement

APIs & integrations

Job description

ABOUT OUR CLIENT

Our client is a leading organisation within the disability and community services sector, committed to improving outcomes for the people and communities they support. With technology playing a critical role in enabling frontline teams, the organisation is investing in the uplift and modernisation of its enterprise applications to enhance service delivery, improve data quality, and support future growth.

ABOUT THE ROLE

Reporting to the Systems Solutions Manager, the Salesforce Support Engineer plays a key role in supporting and enhancing the organisation's core business applications.

You'll provide Level 2/3 technical support, administer enterprise systems, manage system configuration and security, and partner with internal stakeholders and technology vendors to deliver reliable, secure and user-focused solutions.

This is an excellent opportunity for someone who enjoys solving technical problems, improving business systems, and contributing to ongoing digital transformation initiatives within a collaborative, purpose-driven environment.

KEY RESPONSIBILITIES

• Provide Level 2/3 support across enterprise business applications, including incident investigation, troubleshooting and resolution.
• Experience supporting enterprise business applications in a Technical Analyst, Application Support or Systems Analyst role.
• Mandatory hands‑on experience administering Salesforce (Sales Cloud and/or Service Cloud), including user management, security, profiles, permission sets, configuration, and day‑to‑day platform administration.
• Strong SQL skills for data extraction, validation and troubleshooting.
• Experience supporting user access, security, configuration and data integrity across enterprise applications.
• Knowledge of system integrations, APIs and data flows.
• Experience producing business reports and dashboards to meet stakeholder requirements.
• Understanding of IT service management practices, including incident, problem and change management.
• Strong stakeholder engagement skills with experience working alongside vendors and cross‑functional teams.
• Excellent analytical, documentation and problem‑solving capabilities.
• Experience within disability services, healthcare, community services or other regulated industries will be highly regarded.

KEY REQUIREMENTS

• Experience supporting enterprise business applications in a Technical Analyst, Application Support or Systems Analyst role.
• Hands‑on experience administering enterprise platforms such as Salesforce or similar business systems.
• Strong SQL skills for data extraction, validation and troubleshooting.
• Experience supporting user access, security, configuration and data integrity across enterprise applications.
• Knowledge of system integrations, APIs and data flows.
• Experience producing business reports and dashboards to meet stakeholder requirements.
• Understanding of IT service management practices, including incident, problem and change management.
• Strong stakeholder engagement skills with experience working alongside vendors and cross‑functional teams.
• Excellent analytical, documentation and problem‑solving capabilities.
• Experience within disability services, healthcare, community services or other regulated industries will be highly regarded.

WHY JOIN?

• Join a purpose‑driven organisation where technology directly supports frontline service delivery.
• Contribute to a major enterprise systems uplift and digital transformation program.
• Work across modern business applications, data, integrations and system improvements.
• Collaborate with experienced technology professionals and business stakeholders.
• Enjoy a role that offers variety, continuous learning and the opportunity to make a meaningful impact.