Salesforce Product Owner: Member Data & CRM Lead

NGS Super; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

NGS Super is seeking a Salesforce Product Owner to own the member data domain, connecting Member, Data and Technology teams to deliver Salesforce, data and analytics solutions.

You’ll translate business needs into a clear member data roadmap and prioritised backlog, providing hands-on Salesforce expertise while coordinating complex development with partners to improve the member lifecycle and experience.

Qualifications

• Experience in a Product Owner, Business Analyst, CRM, technology solutions or business partnering role.
• Strong Salesforce experience, including solution design and configuration.
• Solid understanding of customer data, data quality, governance, reporting and integration.
• Experience developing and managing roadmaps, backlogs and priorities.
• Ability to connect processes, technology, data and analytics into end-to-end solutions.

Responsibilities

• Partner with the Member team and stakeholders to understand processes and define improvement opportunities.
• Facilitate workshops translating needs into clear requirements and backlog items.
• Own and maintain the roadmap and backlog for Salesforce and member data improvements.
• Translate complex requirements into practical, scalable solutions.
• Provide hands-on Salesforce design, configuration and testing and coordinate development with teams.
• Support agile delivery, UAT, release readiness and post-implementation review.
• Improve data practices to enable a trusted 360-degree member view.
• Ensure member data is captured and structured to support decision-making and analytics.
• Improve data quality and governance through definitions, ownership and monitoring.
• Identify opportunities to standardise processes and automate workflows across Salesforce.

Skills

Stakeholder engagement

Roadmap planning

Backlog management

Data governance

Analytical thinking

Agile delivery

Education

University degree in IT / IS / data / business analysis

Tools

Salesforce

Power BI

SQL

Job description

NGS Super is seeking a Salesforce Product Owner to own the member data domain, connecting Member, Data and Technology teams to deliver Salesforce, data and analytics solutions.

You’ll translate business needs into a clear member data roadmap and prioritised backlog, providing hands-on Salesforce expertise while coordinating complex development with partners to improve the member lifecycle and experience.