Salesforce Product Manager

Cox Purtell; Brisbane; On-site; AUD 173,000 - 211,000; Full time

Job summary

Cox Purtell is seeking a Salesforce Product Manager to own the enterprise CRM vision across a multi-cloud Salesforce transformation project in Brisbane. You will advise executive governance and lead the transition to a product-led operating model, spanning the full CRM portfolio with end-to-end accountability.

The role sits at a senior level, driving strategic decision-making and investment priorities, with ownership of the platform's performance, adoption, and ROI through a multi-year program

Qualifications

• Deep Salesforce multi-cloud experience.
• Proven track record in enterprise CRM programs.
• Strong leadership of cross-functional teams and governance bodies.

Responsibilities

• Define and lead the enterprise CRM strategy across platforms.
• Own the CRM investment portfolio and benefits realization.
• Advise executive governance forums on CRM priorities and trade-offs.
• Establish and embed a whole-of-organisation CRM operating model.
• Accountable for product performance, adoption, and ROI.

Skills

Salesforce

Product leadership

Enterprise CRM

Executive stakeholder engagement

Education

Bachelor's degree in IT or related

Tools

Salesforce Multi-Cloud

Data integration

Job description

Salesforce Product Manager

Brisbane | $192k + 17% Super | Must be Australian Citizen or PR

Seek Selling Points

• Own the enterprise CRM strategy for a multi-year Salesforce transformation program
• $192k plus 17% super, reflecting the seniority of true enterprise product leadership
• Rare five-year contract runway, renewed in 12-month terms for genuine job security

About the Client

Our client is a leading Queensland-based university undertaking a significant, multi-year investment in its Salesforce ecosystem as part of a broader digital transformation agenda. The organisation positions itself as a value-driven, contemporary digital services partner to its students, staff and community, and is modernising its technology and ways of working to build a connected digital future. This is a well-funded, executive-backed program rather than a standalone project, with genuine institutional commitment behind it.

About the Role

As Salesforce Product Manager, you will be the authoritative leader for the organisation's customer and engagement platforms, setting the enterprise CRM vision that shapes student lifecycle, advancement, marketing and stakeholder engagement outcomes. You will sit at the centre of strategic decision-making, advising directly into executive governance bodies such as the Digital Investment Board and steering committees on investment priorities and trade-offs. This is a genuine product leadership mandate rather than a delivery role, spanning the full CRM portfolio and leading the transition to a product-led operating model. Based in Brisbane, you will take end-to-end accountability for a platform under sustained, multi-year investment.

Duties

• Define and lead the enterprise CRM strategy, ensuring alignment with organisational objectives and measurable outcomes.
• Own the CRM investment portfolio, including prioritisation, trade-offs and benefits realisation across multiple business domains.
• Act as the organisation's lead advisor on CRM strategy to executive leadership and governance forums.
• Establish and embed a whole-of-organisation CRM operating model, including governance, prioritisation and lifecycle management.
• Hold end-to-end accountability for product performance, including adoption, customer experience and return on investment.

Requirements

• Qualifications in Information Technology, Business or a related discipline, or equivalent experience.
• Deep expertise across Salesforce multi-cloud environments, including Sales, Service, Marketing and Experience Cloud.
• Experience with enterprise integration and data architecture.
• Strong understanding of security and governance models.
• Proven experience operating at a senior enterprise leadership level, influencing executive stakeholders and governance bodies.
• Strong commercial acumen, including investment governance and value optimisation.