Salesforce Developer

Medibank Private Limited; Australia; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

Medibank Private Limited is seeking an experienced Salesforce Developer to join the Customer Operations & Sales (COS) Hub on a 12-month fixed-term contract. You will shape and evolve Salesforce and MarTech across Sales Cloud, Service Cloud, Data Cloud and Marketing Cloud Next, delivering scalable, high-impact solutions that enhance customer experiences and drive business growth.

You will lead design workshops, configure Scheduler, build integrations via REST/SOAP, extend Data Cloud capabilities,

Qualifications

• Experience as a Salesforce Developer/Administrator or Platform Engineer.
• Strong knowledge of Salesforce Sales Cloud configuration and data models.
• Proficiency with Flow Builder and Salesforce technologies (Apex, LWC).
• Experience with Sales Cloud, Service Cloud, Marketing Cloud Next, Personalisation and Data Cloud.
• Experience delivering and supporting integrations using REST and SOAP APIs.
• Ability to translate business requirements into practical technology solutions.
• Strong stakeholder engagement, communication and problem-solving skills.
• Familiarity with Agile delivery methodologies.
• Degree in IT/CS or related discipline.

Responsibilities

• Lead technical solution design and requirements workshops with stakeholders for end-to-end Salesforce solutions.
• Maintain, enhance and extend Salesforce capabilities across Sales/Service Cloud, Data Cloud and Marketing Cloud Next.
• Configure and support Salesforce Scheduler including architecture, territories, hours and routing.
• Develop and maintain integrations between Salesforce and external systems.
• Translate business requirements into effective technical configurations and enhancements.
• Identify opportunities to streamline processes, improve performance and enable growth.
• Troubleshoot platform issues, support end users and maintain data governance.

Skills

Salesforce Sales Cloud

Flow Builder

Apex

Lightning Web Components

Salesforce Service Cloud

Marketing Cloud Next

REST APIs

SOAP APIs

Data Cloud

Integrations

Stakeholder engagement

Agile methodologies

Education

Degree in Information Technology or Computer Science

Job description

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It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

The Opportunity

We're looking for an experienced Salesforce Developer to join Medibank's Customer Operations & Sales (COS) Hub on a 12-month fixed-term contract.

In this role, you'll help shape and evolve our Salesforce and MarTech ecosystem across Corporate, Overseas, Health & Wellbeing, working across Sales Cloud, Service Cloud, Data Cloud and Marketing Cloud Next.

You'll have the opportunity to deliver scalable, high-impact solutions that enhance customer experiences, improve operational efficiency and support business growth, while collaborating with teams across technology, marketing and data.

Key Responsibilities:

• Leading technical solution design and requirements gathering workshops with stakeholders to deliver end to end solutions within Salesforce Sales/Service Cloud.


• Maintain, enhance and extend Salesforce platform capabilities across Sales Cloud, Service Cloud, Data Cloud and Marketing Cloud Next.


• Configure and support Salesforce Scheduler, including booking architecture, territories, operating hours, routing logic and resource allocation.


• Develop and maintain integrations between Salesforce and external systems, ensuring secure, reliable and scalable connectivity.


• Translate business requirements into effective technical solutions, configurations and enhancements.


• Identify opportunities to streamline processes, improve platform performance and enable business growth.


• Troubleshoot platform issues, support end users and maintain data integrity and governance standards.


• Extend and enhance Data Cloud capabilities to support customer segmentation and marketing journeys.

Must haves:

• Experience as a Salesforce Developer, Administrator or Platform Engineer.


• Strong knowledge of Salesforce Sales Cloud configuration and data models.


• Proficiency with Flow Builder and an understanding of Salesforce technologies such as Apex and Lightning Web Components (LWC) for advanced Salesforce use cases.


• Experience working with Salesforce products such as Sales Cloud, Service Cloud, Marketing Cloud Next, Personalisation and Data Cloud.


• Experience delivering and supporting integrations using REST and SOAP APIs.


• Demonstrated ability to translate business requirements into practical technology solutions and outcomes.


• Strong stakeholder engagement, communication and problem-solving skills.


• Familiarity with Agile delivery methodologies.


• Degree in Information Technology, Computer Science or a related discipline.


• A proactive, results-driven approach with strong analytical and commercial thinking.

Imagine working with us…

We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.

Imagine a workplace where work didn't feel like work.

A workplace where you could shape when and where you work to have more impact.

Where flexible working isn’t a buzzword, it’s a reality.

Imagine a workplace that helps you and your family thrive.

Where connection, personal development and health and wellbeing are front of mind.

Learn more about our benefits here: https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all, because different perspectives make us better.

To learn about our commitments, employee experiences, and benefits, go to https://careers.medibank.com.au/culture/diversity-inclusion/

We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ individuals. For any adjustments or alternative formats during the recruitment process, please contact us at [e-mail] .

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Copyright @2024 Medibank Private Limited. All rights reserved. ABN 47 080 890 259.