Salesforce Developer

Medibank; Melbourne; On-site; AUD 110,000 - 160,000; Full time

Job summary

Medibank’s Customer Operations & Sales Hub is seeking an experienced Salesforce Developer for a 12-month fixed-term contract in Melbourne. You will shape and evolve our Salesforce and MarTech ecosystem across Sales Cloud, Service Cloud, Data Cloud and Marketing Cloud Next.

You’ll deliver scalable solutions to enhance customer experiences, improve operational efficiency and support business growth, while partnering with technology, marketing and data teams.

Qualifications

• Experience as Salesforce Developer, Administrator or Platform Engineer.
• Strong knowledge of Salesforce Sales Cloud configuration and data models.
• Proficiency with Flow Builder and an understanding of Salesforce technologies such as Apex and Lightning Web Components (LWC).
• Experience delivering and supporting integrations using REST and SOAP APIs.
• Familiarity with Agile delivery methodologies.

Responsibilities

• Lead technical solution design and requirements workshops for end-to-end Salesforce Sales/Service Cloud solutions.
• Maintain, enhance and extend Salesforce across Sales Cloud, Service Cloud, Data Cloud and Marketing Cloud Next.
• Configure and support Salesforce Scheduler including booking architecture, territories, operating hours and routing logic.
• Develop and maintain integrations between Salesforce and external systems with secure connectivity.
• Translate business requirements into effective technical solutions and configurations.
• Identify opportunities to streamline processes and improve platform performance.
• Troubleshoot platform issues, support end users and maintain data governance.

Job description

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

The Opportunity

We're looking for an experienced Salesforce Developer to join Medibank's Customer Operations & Sales (COS) Hub on a 12-month fixed-term contract.

In this role, you'll help shape and evolve our Salesforce and MarTech ecosystem across Corporate, Overseas, Health & Wellbeing, working across Sales Cloud, Service Cloud, Data Cloud and Marketing Cloud Next.

You'll have the opportunity to deliver scalable, high-impact solutions that enhance customer experiences, improve operational efficiency and support business growth, while collaborating with teams across technology, marketing and data.

Key Responsibilities:

• Leading technical solution design and requirements gathering workshops with stakeholders to deliver end to end solutions within Salesforce Sales/Service Cloud.
• Maintain, enhance and extend Salesforce platform capabilities across Sales Cloud, Service Cloud, Data Cloud and Marketing Cloud Next.
• Configure and support Salesforce Scheduler, including booking architecture, territories, operating hours, routing logic and resource allocation.
• Develop and maintain integrations between Salesforce and external systems, ensuring secure, reliable and scalable connectivity.
• Translate business requirements into effective technical solutions, configurations and enhancements.
• Identify opportunities to streamline processes, improve platform performance and enable business growth.
• Troubleshoot platform issues, support end users and maintain data integrity and governance standards.
• Extend and enhance Data Cloud capabilities to support customer segmentation and marketing journeys.

Must haves:

• Experience as a Salesforce Developer, Administrator or Platform Engineer.
• Strong knowledge of Salesforce Sales Cloud configuration and data models.
• Proficiency with Flow Builder and an understanding of Salesforce technologies such as Apex and Lightning Web Components (LWC) for advanced Salesforce use cases.
• Experience working with Salesforce products such as Sales Cloud, Service Cloud, Marketing Cloud Next, Personalisation and Data Cloud.
• Experience delivering and supporting integrations using REST and SOAP APIs.
• Demonstrated ability to translate business requirements into practical technology solutions and outcomes.
• Strong stakeholder engagement, communication and problem-solving skills.
• Familiarity with Agile delivery methodologies.
• Degree in Information Technology, Computer Science or a related discipline.
• A proactive, results-driven approach with strong analytical and commercial thinking.

Imagine working with us…

We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.

Imagine a workplace where work didn't feel like work.

A workplace where you could shape when and where you work to have more impact.

Where flexible working isn’t a buzzword, it’s a reality.

Imagine a workplace that helps you and your family thrive.

Where connection, personal development and health and wellbeing are front of mind.

Learn more about our benefits here: https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all, because different perspectives make us better.

To learn about our commitments, employee experiences, and benefits, go to https://careers.medibank.com.au/culture/diversity-inclusion/

We encourage applications from everyone, including Aboriginal and Torres Strait Islander candidates, those with disabilities, and LGBTQIA+ individuals.

For any adjustments or alternative formats during the recruitment process, please contact us at [e-mail].