Salesforce Data Analyst

GMP Law; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

GMP Law in Sydney, Australia, is expanding its analytics capability. Reporting to the Head of Marketing and working with the Salesforce Platform Manager, this is a hands-on role to strengthen data and reporting capability for service delivery, performance monitoring and strategic decision making.

You will analyse client, service, contact centre and operational data, delivering high-quality reporting to internal stakeholders and the Board, and leading improvements in data quality, reporting

Qualifications

• Strong analytical thinker who translates data into practical insights and influences decisions.
• Experienced in engaging stakeholders across the organisation.
• Proven experience building and maintaining Tableau dashboards used by senior stakeholders.
• Proficiency in Salesforce reporting and dashboards.
• Advanced Excel skills for data analysis, modelling, and data cleaning.
• Track record of improving data quality and governance.

Responsibilities

• Analysing data across systems to identify trends, risks, and opportunities.
• Developing data dashboards in Tableau and reports to support decision making.
• Supporting reporting, including tracking performance against targets.
• Improving data quality, consistency, and governance practices across the organisation.
• Leading data and reporting improvement initiatives, including automation and system integration.

Skills

Data analysis

Tableau

Salesforce reporting

Excel

Data governance

Data cleaning

Automation

Data integration

Project management

Stakeholder engagement

Tools

Tableau

Salesforce

Excel

Job description

GMP Law is Australia’s leading personal
injury and compensation law firm, with specialist expertise across Medical
Negligence, Motor Vehicle Accidents, Public Liability, Institutional Abuse,
Workers’ Compensation, Dust Diseases, Inheritance Disputes, TPD, Product
Liability, and Class Actions.

The Role

Reporting to the Head
of Marketing and working closely with the Salesforce Platform Manager, this is
a new role being established to strengthen the organisations data and reporting
capability. This is a hands-on role where you will provide analysis and
insights to support service delivery, performance monitoring and strategic
decision making.

You will analyse and
interpret client, service, contact centre and operational data, and deliver
high-quality reporting to internal stakeholders and the Board. You will also
lead improvements in data quality, reporting frameworks, and automation.

Key responsibilities include:

• Analysing data across systems (e.g. client
  management, contact centre, intake channels) to identify trends, risks,
  and opportunities
• Developing data dashboards in tableau and reports
  to support Executive, operational and Board decision making
• Supporting reporting, including tracking
  performance against agreed targets and outcomes
• Improving data quality, consistency, and
  governance practices across the organisation
• Leading data and reporting improvement
  initiatives, including automation and system integration

About you:

You are a
strong analytical thinker who can translate data into practical insights and
influence decision-making. You are equally comfortable working with data and
engaging stakeholders across the organisation.

You will bring:

• Proven experience analysing data across multiple
  systems and producing insights that have informed operational or strategic
  decisions
• Demonstrated experience building and maintaining
  dashboards using Tableau that are actively used by stakeholders to monitor
  performance
• Proven experience using Salesforce as a CRM/reporting tool' or 'proficiency in Salesforce reporting and dashboards.
  
• Advanced Excel skills, with evidence of using
  Excel for data analysis, modelling, data cleaning, or reporting (e.g.
  pivot tables, formulas, data manipulation)
• A track record of improving data quality and
  integrity, including implementing data cleaning, validation, or governance
  practices
• Experience identifying and delivering
  improvements to reporting processes, including automation or integration
  of data across systems
• Proven ability to manage and deliver projects,
  balancing competing priorities and meeting deadlines