Salesforce Crm Support Analyst

Telstra Health; Australia; Hybrid; AUD 90,000 - 125,000; Full time

Benefits offered by this job

Telstra mobile plan

Home internet discount

Parental leave 16 weeks

Flexible working

Wellbeing support

Employee discounts

Novated Leasing

Job summary

Telstra Health is seeking a CRM Support Analyst to optimize Salesforce usage for the Sales team. You will coach users, enhance data quality and reporting, and streamline sales processes to enable better forecasts and faster decision making.

You will collaborate across business and technology teams, support testing and UAT, and work in a hybrid environment with regular office time in Australia. Salesforce Admin certification and experience with Sales Cloud/CPQ are preferred.

Qualifications

• Hands-on experience supporting or administering Salesforce CRM, including sales processes, user support, coaching and day-to-day CRM best practice
• Strong analytical and reporting skills, including developing reports, dashboards and operational metrics, with a focus on data quality and identifying system, process or user issues
• Experience gathering business requirements and working across business and technical teams to support testing, UAT, releases and process improvements
• Salesforce Administrator Certification and experience with Salesforce Sales Cloud and/or CPQ
• Experience with Power BI, Tableau, Agile delivery, release management and/or continuous improvement methods
• Experience working in technology, digital health, SaaS or services environments, including with external delivery partners

Responsibilities

• Supporting Sales teams with Salesforce guidance, coaching and day-to-day help.
• Improving CRM data quality and sales processes.
• Maintaining reports and dashboards that support forecasting and decisions.
• Resolving recurring issues with Technology teams and external partners.
• Gathering requirements and supporting testing and rollout of CRM improvements.

Skills

Salesforce CRM

Sales Cloud/CPQ

Data analytics & reporting

Requirements gathering

UAT & release testing

Power BI/Tableau

Agile delivery

Cross‑functional collaboration

Education

Salesforce Administrator Certification

Tools

Salesforce Sales Cloud

Salesforce CPQ

Power BI

Tableau

Job description

Description

Shape the future of Connected Care with Telstra Health

At Telstra Health, we're shaping the future of healthcare through connected solutions that make care safer, faster and more seamless.

From digital health platforms to trusted social support programs like 1800RESPECT, the Leaving Violence Program and the National Cancer Screening Register, our work helps improve lives at scale.

About the Role

As a CRM Support Analyst in our Sales team, you'll help our sales teams get the most from Salesforce by improving how they use CRM data, processes, reporting and tools in their day-to-day work.

Working closely with Sales, you'll provide practical CRM support and coaching, improve data quality and reporting, identify opportunities to streamline sales processes and help turn business needs into practical CRM improvements.

What You'll Be Doing

• Supporting Sales teams with Salesforce guidance, coaching and day-to-day help.
• Improving CRM data quality and sales processes.
• Maintaining reports and dashboards that support forecasting and decisions.
• Resolving recurring issues with Technology teams and external partners.
• Gathering requirements and supporting testing and rollout of CRM improvements.

About You

• Hands-on experience supporting or administering Salesforce CRM, including sales processes, user support, coaching and day-to-day CRM best practice
• Strong analytical and reporting skills, including developing reports, dashboards and operational metrics, with a focus on data quality and identifying system, process or user issues
• Experience gathering business requirements and working across business and technical teams to support testing, UAT, releases and process improvements
• Salesforce Administrator Certification and experience with Salesforce Sales Cloud and/or CPQ
• Experience with Power BI, Tableau, Agile delivery, release management and/or continuous improvement methods
• Experience working in technology, digital health, SaaS or services environments, including with external delivery partners

About Us

We’re a hybrid workplace, with regular time together in your local Telstra Health office in line with your team’s agreed ways of working. Outside of this, we support flexibility in how you work.

You’ll work alongside people who care deeply about the services we provide, with opportunities to learn, grow and build your career at Telstra Health.

Perks & Benefits

• Free Telstra mobile & plan for eligible employees
• 30% off eligible Telstra home internet
• 16 weeks paid gender-equal parental leave + additional leave options
• Flexible working, career breaks & ongoing learning opportunities
• Free 24/7 professional wellbeing support for you & your family
• Employee rewards with discounts & cashback across shopping, travel, entertainment & more
• Novated Leasing and Salary Sacrifice Options

We welcome applications from candidates across Australia with valid Australian working rights and value diverse perspectives from people of all backgrounds, cultures, abilities, genders and experiences.

As a Circle Back Initiative Employer, we’re committed to responding to every applicant.