Clinical Safety Officer

Telstra Health; Australia; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Mobile plan

Home internet discount

Parental leave

Flexible working

Wellbeing support

Employee discounts

Novated leasing

Job summary

Telstra Health is seeking a Clinical Safety Officer to ensure that our digital health solutions support safe care across Australia. You will author CSAs, assess changes for risk, and work with product, engineering and clinical teams to implement robust safety controls.

You will apply hands-on eNRMC experience, review requirements and designs, and investigate incidents to identify safety trends and improvement actions.

Qualifications

• A current AHPRA registration with direct patient-facing experience.
• Experience in clinical safety within digital health or health IT, in primary or aged care.
• Solid understanding of real clinical workflows in primary/aged care.
• Hands-on eNRMC experience with clinical safety assessments of electronic medication management and conformance requirements.
• Strong knowledge of clinical risk management in health IT, including hazards, controls, residual risk, and escalation thresholds.
• Technical understanding of how software can cause clinical harm (interfaces, data migration, patient matching, configuration).
• Working knowledge of the software development lifecycle and agile delivery.
• Incident investigation experience with SAC classification and root-cause analysis.
• AI clinical safety knowledge including hallucination, automation bias, and human oversight.
• Ability to explain clinical risk to non-clinicians and technology issues to clinicians.
• Knowledge of Australian healthcare regulation, TGA/SaMD, privacy and medicines/prescribing requirements such as eRx and RTPM.
• Familiarity with interoperability and terminology standards.

Responsibilities

• Writing Clinical Safety Assessments (CSAs) for new products, enhancements, releases, defects fixes, implementations and decommissioning, tracing changes to hazards, controls, evidence and residual risk.
• Deciding when a change needs a full assessment vs a clinical safety consultation.
• Identifying foreseeable hazards, writing cause-event-consequence risk statements, and verifying controls reduce risk.
• Reviewing requirements, user stories, acceptance criteria, designs, workflow diagrams and release notes from a clinical safety perspective.
• Translating clinical risk into realistic test scenarios, including failure paths and data-integrity checks.
• Triaging clinical issues, assessing severity (SAC), investigating incidents and spotting safety trends.
• Reviewing AI-enabled features for hallucination, omissions, bias and over-reliance; setting intended-use limits and human oversight controls.
• Providing clear, evidence-based reports on risks, incidents, trends and improvement actions to governance committees.

Skills

Clinical risk management

AI risk awareness

Communication skills

Agile delivery

Interoperability standards

Tools

eNRMC

Job description

Shape the future of Connected Care with Telstra Health

At Telstra Health, we're shaping the future of healthcare through connected solutions that make care safer, faster and more seamless.

From digital health platforms to trusted social support programs like 1800RESPECT, the Leaving Violence Program and the National Cancer Screening Register, our work helps improve lives at scale.

About the Role

As a Clinical Safety Officer at Telstra Health, you'll help make sure that the technology clinicians rely on every day supports safe care.

You'll bring your proven experience in a similar clinical safety role in primary or aged care, including eNRMC experience to work with our product, engineering and technical teams to assess how product changes could affect clinical work, where they could cause harm, and what controls are needed.

You'll give clear, well-reasoned safety advice, provide sound clinical judgement and make practical recommendations that go beyond ticking boxes on a risk matrix.

What You'll Be Doing

• Writing Clinical Safety Assessments (CSAs) for new products, enhancements, releases, defect fixes, implementations and decommissioning, tracing each change through to hazards, controls, evidence and residual risk
• Deciding when a change needs a full assessment and when a clinical safety consultation is enough
• Identifying foreseeable hazards, writing clear cause-event-consequence risk statements, and checking that controls genuinely reduce risk
• Reviewing and challenging requirements, user stories, acceptance criteria, designs, workflow diagrams and release notes from a clinical safety perspective
• Turning clinical risk into realistic test scenarios, including failure paths, data-integrity checks and validation of calculated clinical information.
• Triaging clinical issues, assessing severity (SAC), investigating incidents, contributing to post-incident reviews and spotting safety trends in service desk data
• Reviewing AI-enabled features, including generative AI summaries, for hallucination, omissions, bias and over-reliance, and helping set intended-use limits and human oversight controls
• Giving clear, evidence-based reports on risks, incidents, trends and improvement actions to the Telstra Health Clinical Governance Committee and other forums

About You

• A current AHPRA registration as a health professional, with direct patient-facing clinical experience
• Previous experience in a similar clinical safety role in digital health or health IT, in primary or aged care
• A solid understanding of real clinical workflows and environments in primary or aged care.
• Hands-on eNRMC experience, including clinical safety assessment of electronic medication management and eNRMC conformance requirements
• Strong knowledge of clinical risk management in health IT, including hazards, controls, inherent and residual risk, and escalation thresholds
• Strong technical understanding of how software can cause clinical harm, for example through interfaces, data migration, patient matching or configuration
• Working knowledge of the software development lifecycle and agile delivery
• Incident investigation experience, including triage, severity (SAC) classification, root-cause analysis and identifying safety trends
• AI clinical safety knowledge, including hallucination, automation bias, validation and human oversight of AI-enabled features
• Clear, concise writing that produces defensible safety assessments
• Ability to explain clinical risk to non-clinicians and technology issues to clinicians
• Highly regarded: knowledge of Australian healthcare regulation, TGA/SaMD, privacy, and medicines and prescribing requirements such as eRx and RTPM
• Highly regarded: familiarity with interoperability and terminology standards

About Us

We're a hybrid workplace, with regular time together in your local Telstra Health office in line with your team's agreed ways of working. Outside of this, we support flexibility in how you work.

You'll work alongside people who care deeply about the services we provide, with opportunities to learn, grow and build your career at Telstra Health.

• Free Telstra mobile & plan for eligible employees
• 30% off eligible Telstra home internet
• 16 weeks paid gender-equal parental leave + additional leave options
• Flexible working, career breaks & ongoing learning opportunities
• Free 24/7 professional wellbeing support for you & your family
• Employee rewards with discounts & cashback across shopping, travel, entertainment & more
• Novated Leasing and Salary Sacrifice Options

We welcome applications from candidates across Australia with valid Australian working rights and value diverse perspectives from people of all backgrounds, cultures, abilities, genders and experiences.

As a Circle Back Initiative Employer, we're committed to responding to every applicant.