Sales Team Leader (Self Serve Warehouse)

IKEA; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

5 weeks paid annual leave

Parental leave

Employee assistance program

15% co-worker discount

Co-worker uniform provided

Free co-worker parking

Co-worker benefits membership

Novated leasing and EV options

Superannuation salary sacrifice

Fitness Passport

Bonus programme

Loyalty programme

Job summary

IKEA Tempe is seeking a Sales Team Leader for Outdoor Furniture and Self Serve to lead a high-performing team in a fast-paced retail setting. You will drive commercial results while delivering excellent customer experiences from inspiration to product collection.

You will coach and develop your team, analyze sales data, ensure stock availability, and partner with stakeholders to execute seasonal plans and promotions. A hands-on leader with strong communication skills is essential.

Qualifications

• Experience leading and developing teams in a customer-focused retail environment.
• Proven ability to drive sales results and achieve business goals.
• Strong coaching and leadership skills with a focus on people development.
• Experience working in fast-paced, high-volume retail or warehouse environments.
• Ability to analyse data, identify opportunities and implement practical solutions.
• Strong communication and stakeholder management skills.
• Customer-first mindset and enthusiasm for home furnishing and outdoor living solutions.
• Resilience, adaptability and a hands-on approach to leadership.

Responsibilities

• Lead, coach and develop a high-performing sales team in Outdoor Furniture and Self Serve.
• Drive sales growth across Outdoor Furniture through commercial planning and customer insight.
• Ensure an exceptional shopping experience from product search to collection.
• Monitor sales, stock levels, customer feedback and key business metrics to identify opportunities.
• Partner with store stakeholders to execute commercial priorities and promotions.
• Maintain excellent range presentation, stock availability and operational standards.
• Build product expertise within your team to support customers and sell solutions.
• Drive continuous improvement to simplify processes and reduce costs.

Skills

Team leadership

Coaching

Sales performance

Data analysis

Customer focus

Job description

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home, and helping our customers create inspiring outdoor spaces for their homes. We're looking for an energetic and people-focused Sales Team Leader to lead our Outdoor Furniture and Self Serve (Warehouse Sales) areas at IKEA Tempe. This is an exciting opportunity for a retail leader who thrives in a fast-paced environment, loves developing people, and is motivated by delivering exceptional customer experiences while driving strong commercial results. Guided by our values and culture, we are committed to creating a great place to work where everyone can belong and grow. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

Working at IKEA has its benefits and rewards:

• 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
• 24/7 access to our Employee Assistance Program for health and wellbeing support
• 15% Co-worker discount
• Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
• Co-worker uniform provided
• Free Co-worker parking
• Free benefits membership (savings and discounts across retailers and service providers)
• Novated leasing and EV subscription options
• Superannuation salary sacrifice
• Fitness Passport membership available
• Bonus programme (where eligible)
• Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

• This role is Permanent, Full-time, 76hrs/fortnight
• This role requires availability to work a spread of hours from 8:00am - 10:00pm weekdays and alternating weekends (both Saturday and Sunday)

Recruitment Process Overview:

• Video screening interview: Shortlisted candidates will be invited to complete a brief pre-recorded video interview.
• Hiring team interview: Candidates who progress to the next stage will be invited to attend an in-person interview.

ABOUT THIS WORK AREA

As the Sales Team Leader for Outdoor Furniture and Self Serve, you'll lead a team responsible for helping customers bring their outdoor living dreams to life while ensuring a seamless shopping journey from inspiration through to product collection.

You'll combine commercial leadership with operational excellence, driving sales performance, maintaining strong stock availability, and ensuring customers can easily search, find, choose and buy from our range.

• Lead, coach and develop a high-performing sales team, creating an inclusive and motivating work environment.
• Drive sales growth across the Outdoor Furniture range through strong commercial planning, customer insight and market awareness.
• Ensure customers receive an exceptional shopping experience, from product selection through to collection in the Self Serve area.
• Monitor sales, stock levels, customer feedback and key business metrics to identify opportunities and improve performance.
• Partner with store stakeholders to execute commercial priorities, seasonal activities and promotional campaigns.
• Maintain excellent range presentation, stock availability and operational standards throughout the department.
• Build product expertise within your team so co-workers can confidently support customers and actively sell solutions.
• Drive continuous improvement initiatives that simplify processes, improve efficiency and reduce unnecessary costs

You're a passionate retail leader who combines strong commercial thinking with a genuine desire to help customers create better living spaces.

You'll bring:

• Experience leading and developing teams in a customer-focused retail environment.
• A proven ability to drive sales results and achieve business goals.
• Strong coaching and leadership skills with a focus on people development.
• Experience working in fast-paced, high-volume retail or warehouse environments.
• An ability to analyse data, identify opportunities and implement practical solutions.
• Strong communication and stakeholder management skills.
• A customer-first mindset and enthusiasm for home furnishing and outdoor living solutions.
• Resilience, adaptability and a hands-on approach to leadership.

We need people like you

At IKEA, work is so much more than a job. Come join us!