Sales Support Specialist - LifeTech

DLL; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Volunteer days

Wellbeing program

Flexible hours & remote

Career development

Job summary

DLL in Sydney is seeking a Sales Support Specialist to back our vendor, dealer, broker and direct channels. You will work with the front-line sales team to process applications, credit approvals, documentation and settlements, helping drive new business and maintain partner relationships.

The role requires 1+ year experience in sales or business support; strong customer service and communication skills; proficiency with Microsoft Office; and attention to detail with the ability to manage

Qualifications

• 1+ year experience in sales or business support, finance, banking or administration.
• Strong customer service and communication skills.
• High attention to detail, ability to manage multiple priorities, and adapt to changing business needs.
• Proficiency in Microsoft Office tools (Teams, Outlook, SharePoint, Word, Excel).
• Tertiary qualifications are a plus.

Responsibilities

• Manage end-to-end sales support process: applications, credit approvals, documentation, and settlements.
• Act as the first point of contact for sales queries and provide exceptional service to internal and external stakeholders.
• Coordinate with internal teams (Credit, Risk, Legal, Compliance, Operations) to ensure timely deal processing.
• Handle AML procedures and ensure compliance with Financial Economic Crime (FEC) requirements.
• Monitor pipelines, follow up on pending deals, and proactively manage workflow.
• Champion process improvements and digital adoption to enhance efficiency and customer experience.

Skills

Customer service

Communication

Multitasking

Attention to detail

Education

Tertiary qualifications (advantage)

Tools

Microsoft Office

Job description

Your function:

As a Sales Support Specialist, you’ll play a key role in supporting our vendor, dealer, broker and direct channels. You’ll work closely with the front-line sales team to ensure smooth processing of transactions from application to settlement, helping drive new business volume and maintain strong partner relationships. This role is a vital extension of the sales team and reports to the Sales Support Team Leader.

Day To Day

• Manage the end-to-end sales support process: applications, credit approvals, documentation, and settlements.
• Act as the first point of contact for sales queries and provide exceptional service to internal and external stakeholders.
• Coordinate with internal teams (Credit, Risk, Legal, Compliance, Operations) to ensure timely and accurate deal processing.
• Handle AML procedures and ensure compliance with Financial Economic Crime (FEC) requirements.
• Monitor pipelines, follow up on pending deals, and proactively manage workflow.
• Champion process improvements and digital adoption to enhance efficiency and customer experience.

Your Profile

• 1+ year experience in sales or business support, finance, banking or administration.
• Strong customer service and communication skills.
• High attention to detail, ability to manage multiple priorities, and adapt to changing business needs.
• Proficiency in Microsoft Office tools (Teams, Outlook, SharePoint, Word, Excel).
• Tertiary qualifications are a plus.

All Members Enjoy

• Two working days per year volunteering for a local charity.
• Health and Wellness program including healthy food, free health checks, fun health & vitality activities.
• Flexible hours with possibility to work from home
• Career development opportunities: online learning, member development programs.
• Click this link for an overview of all the benefits in your region.

Choose Wellbeing

DLL’s wellbeing ambition is to educate, equip, and empower members to build connections, manage their mental, emotional, physical, and financial wellness, and maintain balance between work and the other priorities that make up their lives.

Our Four Wellbeing Categories Are As Follows

• Connection – Build meaningful connections with other members
• Health – Manage mental, emotional, and physical health
• Finance – Provide learning opportunities to help members achieve personal financial health
• Lifestyle – Maintain balance between work and life priorities

Settling In

At DLL, we are many things. We are team members, family members, community member. We are members of society, members of different cultures and nationalities. Members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We come from different backgrounds, cultures, nationalities and histories.

But for all of our differences, we share one thing in common: each of us are members of DLL.

Our company was founded in the Netherlands. But today we are truly a multinational business. Our unique culture is rooted in higher collaboration, less hierarchy and a honest directness that enable us to integrate, ideate and innovate across country lines.

Many companies say they are European, American, Asian or Australian, at DLL we are all these places and more.

We are a cross-culture collaborative – an interconnected network – that comes together every single day with one goal in mind: Partnering for a better world.

Good To Know

• The selection process may involve an assessment
• Applications via email will not be reviewed. Please apply online via our career website
• DLL’s referral program applies
• For more information, you can contact Indie Bayliss, Talent Acquisition Partner on [e-mail]

DLL appreciates the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.