Sales Support Officer

GWG Recruitment; Newcastle; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

GWG Recruitment is seeking a Sales Support Officer to assist clients of a nationwide depreciation schedule service for residential and commercial properties. You will demystify technical concepts, educate clients, and provide tailored advice while delivering a positive customer experience.

The role emphasizes supportive teamwork, learning and development, and a consultative culture where colleagues help with tricky questions. An entry to mid-level background in customer service is welcomed.

Qualifications

• Experience delivering excellent customer service in a client-focused setting.
• Ability to educate clients and provide tailored advice.
• Strong written and verbal communication in a professional manner.

Responsabilités

• Respond to client quotes via website and outbound calls.
• Confirm receipt of quotes and finalised reports to clients.
• Answer questions about reports and handle inbound calls and chats.

Connaissances

Customer service

Client engagement

Outlook

Communication

Education education not essential

Formation

No formal degree required

Outils

CRM software

Description du poste

About the opportunity

As a Sales Support Officer, you'll play a key role in assisting the amazing clients of this nationwide service provider of Depreciation Schedules (a document which is relied upon for your annual tax return) for residential and commercial properties.

• Demystify the technical concepts and make it simple for the client
• Tertiary or technical backgrounds not essential - a commitment to customer service and experience is!
• Join a team who gets the job done and has fun while doing it!

That all sounds technical but stay with us! All you need to do is provide excellent customer service, ask the right four or five questions and give the client the right amount of education and advice.

The comprehensive onboarding and industry leading learning and development programs (which our client has down to an artform) will take care of the rest.

What you'll be doing

A typical day would involve responding to client requests for a quote via their website, calling to confirm receipt of quotes or finalised reports, field questions about the reports from time to time and handling inbound calls and online chat enquiries via the website.

This is not a pushy sales role. The business is a household name, the clients are referred to them by trusted advisors (accountants, financial planners, etc.) - you're not so much selling a product, but rather offering tailored advice & education - even if the advice is that the report isn't needed.

Your new team

The business has fostered an extremely open and consultative culture - so you only need to spin around in your chair and one of your colleagues will help you field any tricky questions because across the team, there's not too many scenarios that haven't happened before.

The department is big on having fun at work while getting the job done, so expect your leadership team to be supportive, take an interest in your wellbeing and development and ensure you go home every day knowing you played a big part in the company's success.

About you

While the business does prepare reports relied upon for tax returns, you don't need to be an accountant or bookkeeper, or come from a finance background.

The successful candidate would ideally bring:

• Experience in customer service, client engagement within a client-focused setting (any industry is welcome - including retail, hospitality, contact centre environments)
• A driven, resilient and positive outlook towards your work and delivering an excellent client experience
• A calm, confident and professional communication style - email correspondence & phone manner
• A solution focused mindset - if there's a problem, you've thought of a few ways to tackle it before bringing it to your leader
• Genuine interest in asking questions and educating customers
• Proficiency with Outlook and enthusiasm for learning
• Experience with CRM systems will help you hit the ground running but is not essential

Why This Role?

Our client offers a positive, collaborative work environment that empowers team members to succeed.

Aside from being an excellent entry point to a corporate, financial services advisory style role, this organisation supports professional development, making this an ideal opportunity to build a rewarding career in an industry-leading firm.

As an equal opportunity employer, we are committed to building inclusive and respectful workplaces, strengthened by diversity and encourage applications from First Nations Peoples, all genders, those from culturally diverse backgrounds, LGBTIQA+ community and people with disability, of all ages and backgrounds. We strive to provide a barrier free and equitable recruitment experience. If you do require an adjustment during the recruitment process, please contact your consultant via the phone number or email above.