Sales Support Officer

Elders Rural Services Australia Limited; Katherine; On-site; AUD 55,000 - 75,000; Full time

Job summary

Elders Rural Services Australia Limited in Katherine is seeking a Sales Support Officer to join the team on a permanent, full-time basis. You will support sales activities, process orders, issue invoices and manage deposits, working closely with a diverse agribusiness group.

You will be the first point of contact for clients, handling queries, expanding client relationships and contributing to branch targets while promoting Elders product lines at events and field days.

Qualifications

• Previous administration experience in a fast-paced environment.
• Retail/warehouse experience with a passion for delivering exceptional customer service.
• Interest in the agricultural industry.

Responsibilities

• Provide administrative support for all sales activities.
• Complete branch administration tasks, including banking, purchasing, reconciling and reporting.
• Cross-sell Elders’ product lines to clients, identifying opportunities to expand services and enhance customer relationships.
• Manage and respond to client queries in a timely manner or refer to specialised staff where necessary.
• Maintain accurate records of funds receipted, follow up with clients regarding term deposits, and work towards achieving branch deposit targets.
• Maximise promotional opportunities, including helping at field days and community events.

Skills

Administrative

Customer service

MS Office

Detail-oriented

Reliable transport

Tools

Microsoft Office

CRM software

Job description

Accepting a role with Elders means you will be joining the family backed by a team ready to support and grow your career. Be part of a culture that has been in the making for more than 185 years, a culture so strong it is almost tangible. Much like the farmers and communities we work with, you will experience, passion, dedication and resilience across all parts of the business. With such an iconic, essential business in the Australian landscape we are confident that you too will be proud to grow your career at Elders and wear the pink shirt.

About the role We are seeking a Sales Support Officer to join our Katherine team on a permanent, full-time basis. Joining a close-knit and diverse team providing livestock, agronomy, insurance, real estate, water trading and rural products advice of our top end clients, you will play an integral role in the branch’s operations as the first point of contact for our clients engaging with Elders. This is a varied role that will see you supporting an enthusiastic team with the administrative components through the end-to-end sales process including processing customer orders, issuing invoices, process banking and reconciling accounts. With the backing of the Elders network, you will be provided with the tools necessary and supported to learn and grow your career.

Responsibilities

As a Sales Support Officer, you will:

• Provide administrative support for all sales activities
• Complete branch administration tasks, including banking, purchasing, reconciling and reporting
• Cross-sell Elders’ product lines to clients, identifying opportunities to expand services and enhance customer relationships
• Manage and respond to client queries in a timely manner or refer to specialised staff where necessary
• Maintain accurate records of funds receipted, follow up with clients regarding term deposits, and work towards achieving branch deposit targets
• Maximise promotional opportunities, including helping at field days and community events

About you

• Previous administration experience within a fast-paced environment
• Demonstrated retail/ warehouse experience with a passion for delivering exceptional customer service
• Sound knowledge of, and an interest in, the agricultural industry
• Proficiency in the Microsoft suite with an ability to learn new systems
• Strong attention to detail with strong communication skills, written and verbally
• Reliable transport and license

About Elders

As a trusted Australian agribusiness, we have played an important role in the agricultural sector for 185 years. Our expansive network across Australia offers links to markets, tailored advice and specialist knowledge across a range of products and services, including farm supplies, agronomy, livestock, wool, grain, finance, insurance, and real estate. We are committed to a sustainable and prosperous future for rural and regional communities and creating value for all stakeholders in the agricultural supply chain, across both Australian and international markets. Elders is for Australian agriculture. We are now looking for the next generation to be part of something big and drive the future of Elders. For more information call Andrew Young (Area Manager) on 0488 951 468. Please note, applications may be shortlisted as they are received. At Elders, we strive to create a safe environment where everyone can thrive. We aspire to do this by recognising talent, promoting inclusion and celebrating diversity. No matter how you identify, we encourage talented people from all backgrounds, abilities and identities to apply for roles at Elders. We will accept applications from all people with the right to live and work in Australia. #LI For over 185 years Elders has been embedded in the fabric of Australian agriculture and played a key role in rural and regional communities by employing local people and servicing local farming families. We’re dedicated to continuing this legacy through our extensive network, and, by paving the way toward a bright future for agriculture through our ongoing focus on innovation and sustainability. Elders is proudly creating lasting impact on Australia’s farming families and communities.