Sales Support & Internal Sales Coordinator

PAN Software; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

PAN Software is seeking a highly organised Sales Administrator to support our New Business team in Melbourne. This role focuses on moving opportunities, generating leads, and delivering a superior customer experience.

You will handle proposals, quotes, contracts, and CRM data, while coordinating demonstrations and tender submissions. If you enjoy speaking with people and want a path into software sales, apply now.

Qualifications

• Experience in sales support or internal sales roles is required.
• Ability to manage multiple tasks with strong organisational skills.
• Excellent communication and phone presence.
• Familiarity with CRM systems and tender coordination is a plus.

Responsibilities

• Prepare proposals and quotations.
• Create and maintain opportunities within HubSpot CRM.
• Schedule meetings for the New Business Manager.
• Prepare contracts and supporting documentation.
• Manage sales documentation and templates.
• Qualify inbound enquiries and book demonstrations.
• Follow up marketing campaigns and maintain prospect databases.
• Conduct target research and generate weekly pipeline reports.
• Assist with tender submissions and coordinate documentation.
• Coordinate trade shows and conferences and prepare promotional materials.

Skills

Internal Sales

Customer Service

Business Development Support

Tender coordination

Software or SaaS experience

People skills

Tools

HubSpot CRM

Microsoft Office Suite

Job description

At Riskware, we help organisations create safer workplaces and better governance through innovative cloud software. Our platform is trusted by hundreds of organisations across Australia and New Zealand to manage risk, incidents, audits, compliance, safety and governance.

As we continue to grow, we're looking for a highly organised, energetic and customer‑focused Sales Administrator / Internal Sales Coordinator to become the operational heartbeat of our Sales team.

This isn't your typical admin role.

You'll work closely with our Strategic Sales & New Business Manager to keep opportunities moving, generate leads and create an outstanding customer experience.

About the role

This is a varied role where no two days are the same.

You'll support our new business sales team from initial enquiry through to contract execution while also helping generate new opportunities through outbound campaigns, events and customer engagement.

If you love organisation, enjoy speaking with people and want a pathway into software sales, this is an excellent opportunity.

Key Responsibilities

• Prepare proposals and quotations
• Create and maintain opportunities within HubSpot CRM
• Schedule meetings for the New Business Manager
• Prepare contracts and supporting documentation
• Manage sales documentation and templates
• Qualify inbound enquiries & book demonstrations for the New Business Manager
• Follow up marketing campaigns & maintain prospect databases
• Conduct research on target organisations
• Generate weekly pipeline reports
• Assist with tender submissions & coordinate documentation
• Maintain response libraries & liaise with internal stakeholders
• Coordinate trade shows and conferences while preparing promotional materials

Skills and experience

You’ll thrive in this role if you are:

• Highly organised
• Confident on the phone
• Proactive and self‑motivated
• Able to juggle multiple priorities
• Detail orientated
• Comfortable learning new technology

Ideally, you’ll have experience in:

• Internal Sales
• Customer Service
• Business Development Support
• CRM systems (HubSpot preferred but not essential)
• Microsoft Office Suite
• Tender coordination (desirable)
• Software or SaaS experience (desirable)

Product Site: https://www.riskware.com.au

Company Site: http://pansoftware.com

LinkedIn Page: https://www.linkedin.com/company/pan-software