Sales Support Coordinator

Journey Beyond; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Generous travel discounts

Study Assistance Policy

Parental Leave program

Flexible working environment

Job summary

Journey Beyond, Australia’s leading experiential tourism group, is seeking a Sales Support Co-ordinator to assist the Business Development team across our brands from our Adelaide head office. You will help manage trade communications, prepare materials, and organize events to drive revenue growth.

The role requires strong relationship-building, self-motivation, and experience with CRM and CMS systems. Travel industry knowledge and the ability to travel across Australia are highly valued.

Qualifications

• Experience in travel industry sales and trade channels.
• Proficient with CRM and CMS tools.
• Strong communication and relationship-building skills.

Responsibilities

• Provide administrative and operational support to the Sales and Business Development Team.
• Prepare and distribute sales materials, presentations, and documentation.
• Manage the trade inbox and coordinate timely responses to enquiries.
• Coordinate trade and consumer event administration and logistics.
• Represent Journey Beyond at industry events and familiarisations.
• Liaise with internal teams to support sales initiatives.
• Develop and distribute campaign advice and trade resources.
• Maintain nett and gross rate sheets and campaign records.
• Support reporting and weekly workload updates to the General Manager, National Sales.

Skills

CRM experience

CMS experience

Interpersonal skills

Sales support

Education

Tourism qualification

Tools

CRM software

Content Management Systems

Job description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Journey Beyond is Australia's leading experiential tourism group, operating 35 brands across Australia and New Zealand that connect guests to the land and to each other.

The group was formed in 2016 and now includes:

Rail & Touring: Iconic trains: The Ghan, Indian Pacific, Great Southern, The Overland and Vintage Rail Journeys, the Murray Princess, Adelaide Sightseeing, premium small-group outback operator Outback Spirit and New Zealand coach tour specialist Grand Pacific Tours.

Resorts & Lodges: Ayers Rock Resort, Kakadu Crocodile Hotel, Kingfisher Bay Resort and K'gari Beach Resort, Sal Salis Ningaloo Reef and Monarto Safari Resort.

Experiences & Attractions: Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises, Journey Beyond Cruise Sydney, Melbourne Skydeck, Eureka 89, Alice Springs Telegraph Station, Exmouth Dive and Whalesharks Ningaloo, Mosman Gorge Cultural Centre, Captain Cook Cruises Sydney & Perth, Starship Sydney, The Jackson, Bells Functions, Swan Valley Tours, Red Cat Adventures, Whitsunday Jetski Tours, K'gari Explorer Tours, and Island Connections: Bruny Island, the Whitsundays, K’gari, Darwin -Mandorah, Tiwi Islands and Groote Eylandt.

About The Role

The Sales Support Co-ordinator is responsible for assisting in the Business Development team with overall revenue growth across all Journey Beyond brands through increased awareness and education through our industry partners. This role is based in our modern head office in Adelaide.

Key responsibilities include:

• Provide administrative and operational support to the Sales and Business Development Team.
• Prepare and distribute sales materials, presentations, and documentation.
• Manage the trade inbox and coordinate timely responses to enquiries.
• Coordinate trade and consumer event administration and logistics.
• Represent Journey Beyond at events, familiarisations, and industry functions.
• Liaise with internal teams to support sales initiatives.
• Develop and distribute campaign advice, trade resources, and promotional updates.
• Prepare and maintain accurate nett and gross rate sheets.
• Maintain accurate records of campaigns, communications, and sales support materials.
• Support team reporting and provide fortnightly workload updates to the General Manager, National Sales.

About You

The ideal candidate will be self-motivated and passionate about sales with a demonstrated growth mindset and proven ability to prioritize competing tasks with ease.

Your high-energy and exceptional interpersonal skills will be vital to your success, demonstrated through your innate talent for cultivating strong working relationships with trade partners

You will also have:

• Be highly self-motivated, with great energy and a natural ability to build relationships
• Have experience using CRM and content management systems
• Knowledge of trade distribution channels and travel industry sales practices.
• Be ableto work within a high performing team as well as being able to work autonomously
• Have high attention to detail and excellent standard of delivery
• Possess excellent problem solving
• Demonstrate excellent personal presentation and interpersonal skills
• Strong written and verbal communication skills

We are looking for someone who has chosen a career in travel and possess relevant experience in the industry. A tertiary qualification in tourism or related field will be highly regarded.

Additionally, this is the tourism industry so your willingness to travel across the breathtaking landscapes of Australia will be invaluable. Join us in showcasing the beauty and diversity of this incredible country!

What We Offer

• Generous discounts on Journey Beyond travel and experiences
• Study Assistance Policy
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Flexible working environment