Expression of Interest, Travel Sales Consultant

Journey Beyond; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Onboarding & training

7-day roster

1 day WFH after probation

Travel discounts

Study assistance

Referral program

Parental leave

Purchased leave

Health discounts

Employee assistance program

Merchandise discounts

Flexible working

Job summary

Journey Beyond, Australia's leading experiential tourism group, is seeking a Travel Sales Consultant to deliver outstanding service across calls, emails and chat, converting enquiries into bookings and recommending experiences. You will manage reservations across multiple systems and keep product knowledge up to date.

You should have 2–3 years in reservations or sales, strong communication and data-entry skills, and confidence in upselling.

Qualifications

• 2–3 years in reservations, sales, travel or customer service.
• Proven sales experience with enquiry conversion and revenue outcomes.
• Strong communication, questioning and active listening skills.
• Ability to upsell and cross-sell relevant products.
• Accurate data entry and following structured processes.

Responsibilities

• Provide outstanding customer service across calls, emails and chat.
• Convert enquiries into confirmed bookings through product matching and sales conversations.
• Promote relevant products through proactive upselling and cross-selling.
• Accurately create, update and manage reservations across systems.
• Maintain product and destination knowledge to make accurate recommendations.
• Coordinate with internal teams and travel partners to arrange guest plans.

Skills

Customer service

Sales & upselling

Communication

Multi-system booking

Data entry

MS Word Excel Outlook

Opera Cloud knowledge

Education

Diploma in Hospitality or Travel

Tools

Opera Cloud

Job description

Be a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

About You

You are a customer-focused and sales-driven professional who enjoys building rapport, understanding customer needs and delivering high-quality service. You are organised, detail-oriented and confident working across multiple systems while managing competing priorities.

You will have:

• 2-3 years’ experience in reservations, sales, travel, hotel front office or customer service.
• Demonstrated sales experience, including converting enquiries and achieving sales or revenue outcomes.
• Strong communication, questioning, active listening and customer service skills.
• Confidence in upselling and cross-selling relevant products, packages or services.
• Accurate data entry skills and the ability to follow structure processes and procedures.
• Proficiency in Microsoft Word, Excel and Outlook.
• Knowledge of Opera Cloud or other hotel, reservations or travel systems is preferred.
• A Diploma in Hospitality, Travel, Tourism, Business or a related field will be highly regarded.

About The Role

As a Travel Sales Consultant, you will deliver exceptional service across calls, emails and chat interactions, converting enquiries into confirmed reservations through confident sales, strong product knowledge and accurate booking management. You will identify customer needs, recommend suitable accommodation, tours, destination experiences and travel packages, and maintain accurate reservation information across multiple systems. As a Travel Sales Consultant, you’ll pay a vital role in shaping the beginning of our guests’ unforgettable journeys.

Key responsibilities will include

• Provide outstanding customer service across all prospective and current customer interactions.
• Convert enquiries into confirmed bookings through effective questioning, active listening, product matching and confident sales conversations.
• Promote relevant products and experiences through proactive upselling and cross-selling.
• Accurately create, update and manage reservations, payments and customer information across multiple systems.
• Maintain strong product, destination and Journey Beyond experience knowledge to provide accurate recommendations.
• Liaise with internal teams, suppliers and travel partners to confirm, amend and coordinate guest arrangements.
• Support achievement of revenue, service and KPI targets through accurate administration and guest service outcomes.

What We Offer

• An extensive onboarding and training program
• Flexibility to work across a 7-day roster cycle
• One day a week work from home options after passing probation
• Generous discounts on Journey Beyond travel and experiences
• Study Assistance Policy
• Employee Referral Policy
• Parental Leave program
• Purchased Leave policy
• Private Health discounts
• Employee Assistance Program
• Discounts on Journey Beyond merchandise
• Flexible working environment

Successful candidates are required to provide a current National Police Clearance.