Sales Support Administrator

Topcon Positioning Systems; Adelaide; On-site; AUD 40,000 - 55,000; Full time

Job summary

Topcon Precision Agriculture, a subsidiary of Topcon Positioning Systems, is seeking a proactive Sales Support Administrator to join our Adelaide team. You will handle end-to-end sales administration across orders, invoicing, and dealer support while coordinating logistics and reporting to internal stakeholders.

The role requires experience in sales administration and CRM systems (SAP S/4HANA, Salesforce), with strong organizational and communication skills, and attention to detail.

Qualifications

• Experience in sales administration, customer service or similar support role.
• Experience using SAP S/4HANA is essential.
• Experience with Salesforce or similar CRM system.
• Strong organisational and time management skills.
• Excellent written and verbal communication.
• Proficiency in Excel and MS Office.

Responsibilities

• Manage customer enquiries from dealers, key accounts, and international customers.
• Process sales orders and maintain customer records using SAP S/4HANA and Salesforce.
• Coordinate invoicing, order fulfilment, dispatch, and shipment tracking activities.
• Support domestic and international logistics through freight providers.
• Support software subscriptions, licensing, and renewal processes.
• Assist with stocktake and inventory administration.
• Generate sales reporting and administrative documentation as required.
• Provide dealer network support, including portal administration and user account management.
• Contribute to process improvement initiatives across the sales function.

Skills

Sales administration

Customer service

Order management

Time management

Tools

SAP S/4HANA

Salesforce

Job description

Topcon Precision Agriculture (TPA) is a subsidiary of Topcon Positioning Systems Inc. (TPS). TPA develops and manufactures leading-edge satellite positioning and guidance systems, electronic controls, mapping, monitoring, and land leveling solutions for agriculture.

At Topcon Precision Agriculture, we're passionate about helping customers harness technology to work smarter and more efficiently. As part of the global Topcon group, we develop and deliver innovative precision agriculture and positioning solutions used by customers around the world.

We're currently looking for a proactive and customer-focused Sales Support Administrator to join our Adelaide team. This is a pivotal role supporting our dealer network, key accounts, international customers, and internal stakeholders to ensure orders, enquiries, and customer requirements are managed accurately and efficiently.

About the Role

You will provide end-to-end sales administration support across order processing, invoicing, customer service, logistics coordination, reporting, and dealer support activities. This is an excellent opportunity for an organised and detail-oriented professional who enjoys working in a collaborative environment and takes pride in delivering outstanding customer service.

Key Responsibilities

• Manage customer enquiries from dealers, key accounts, and international customers.
• Process sales orders and maintain customer records using SAP S/4HANA and Salesforce.
• Coordinate invoicing, order fulfilment, dispatch, and shipment tracking activities.
• Support domestic and international logistics through freight providers
• Support software subscriptions, licensing, and renewal processes.
• Assist with stocktake activities and inventory administration.
• Generate sales reporting and administrative documentation as required.
• Provide dealer network support, including portal administration and user account management.
• Contribute to process improvement initiatives and operational excellence across the sales function.

About You

• Experience in sales administration, customer service, order management, or a similar support role.
• Experience using SAP S/4HANA (essential).
• Experience working with Salesforce or a similar CRM platform.
• Strong organisational and time management skills.
• Exceptional attention to detail and accuracy.
• Strong written and verbal communication skills.
• Intermediate Microsoft Office skills, particularly Excel.
• The ability to manage multiple priorities in a fast-paced environment.
• Experience within agriculture, manufacturing, technology, or industrial sectors will be highly regarded.

Why Join Us?

At Topcon, you'll become part of a global organisation that values innovation, collaboration, and continuous improvement. We offer a supportive team environment, opportunities to develop your skills, and the chance to contribute to products and solutions that make a real impact for our customers.

If you're looking for a varied role where you can utilise both your customer service and administrative expertise, we'd love to hear from you.