Sales Support

Studco Building Systems; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Training & development

Collaborative team environment

Job summary

Studco Building Systems is seeking a full-time Sales Support Specialist to join the EZConcept team in Croydon, VIC. The role focuses on supporting the sales team, handling customer inquiries, processing orders and maintaining accurate records.

You will engage with customers in person, by phone or email, providing product knowledge and tailored recommendations while upholding high standards of service. Training and career development opportunities are included.

Qualifications

• Strong communication and customer service skills.
• Excellent problem-solving ability and sound judgement.
• Confidence using Microsoft Office and managing data accurately.
• High attention to detail and a proactive, can-do approach.

Responsibilities

• Customer contact: Respond to customer enquiries by phone, email and in person, professionally and efficiently.
• Order management: Process orders, track progress, and ensure timely delivery.
• Product knowledge: Provide accurate product information and tailored recommendations to customers.
• Administration: Maintain accurate records and support smooth day-to-day operations.
• Sales support: Assist the sales team with administrative tasks and lead generation.
• Customer experience: Identify opportunities to improve customer satisfaction and help implement changes.

Skills

Customer service

Communication

Problem solving

Attention to detail

Data management

Tools

Microsoft Office

Job description

Join Our Team as a Sales Support Specialist.

Studco Building Systems is looking for a full-time Sales Support Specialist to join our EZConcept team in Croydon, VIC. If you enjoy working closely with customers and helping a sales team perform at its best, we'd like to hear from you.

What You'll Be Doing

Customer contact: Respond to customer enquiries by phone, email and in person, professionally and efficiently.

Order management: Process orders, track progress, and ensure timely delivery.

Product knowledge: Provide accurate product information and tailored recommendations to customers.

Administration: Maintain accurate records and support smooth day-to-day operations.

Sales support: Assist the sales team with administrative tasks and lead generation.

Customer experience: Identify opportunities to improve customer satisfaction and help implement changes.

What We're Looking For

Strong communication and customer service skills

Good problem-solving ability and sound judgement

Confidence using Microsoft Office and managing data accurately

High attention to detail

A proactive, can-do approach to work

Why Join Us

• Ongoing training and career development opportunities
• A supportive team environment that values collaboration and diversity
• The chance to contribute to a company with a strong reputation for innovation and quality since 1986

About Us

Studco Building Systems has been a leader in building solutions since 1986. We're driven by innovation and quality, and we're looking for people who share that commitment.