Sales & Sourcing Coordinator

Agtech Natural Resources; Gold Coast City; On-site; AUD 80,000 - 95,000; Full time

Benefits offered by this job

Salary 80,000–95,000 AUD + super

Structured growth path with annualRemu

Full-time, Monday to Friday

Close-knit team environment

Job summary

Agtech Food Manufacturing (AFM) on the Gold Coast is hiring a customer-focused role to handle inbound enquiries, scope projects, source ingredients and packaging, and prepare quotes through to order. You will nurture existing customers, drive reorders, and expand the Nourished Nutrients range with resellers.

You’ll work with production and purchasing teams and use Fishbowl and Bigin for orders and CRM management.

Qualifications

• Experience in sales coordination, account management, quoting or estimating, purchasing or procurement, or a customer-facing role in manufacturing or distribution.

Responsibilities

• Be the first point of contact for new customers: respond to enquiries, scope the job and confirm specifications.
• Build costings and prepare quotes, then follow them up and turn them into orders.
• Look after existing customers: reorders, check-ins, and making sure they know everything we offer.
• Grow our supply of ingredients, packaging and materials to new and existing customers.
• Work with production and operations so customer requirements are met.
• Research and identify suppliers of ingredients, packaging and manufacturing services.
• Obtain pricing, specifications, samples, MOQs and lead times, and recommend the best options.
• Keep supplier pricing records up to date, and find alternatives when price, availability or quality changes.
• Help cost new products and customer projects.
• Enter new and repeat sales orders into our inventory system (Fishbowl), check them against the quote, and prepare customer invoices.
• Keep our CRM (Bigin) up to date and manage the orders inbox.
• Keep in touch with our Nourished Nutrients resellers, find new ones, and promote the range for white-label.

Skills

Sales coordination

Account management

Quoting / estimating

Purchasing

CRM management

Customer communication

Tools

Fishbowl

Bigin

CRM systems

Job description

This is a new role, created because customer enquiries and quoting have grown. It's mostly inbound: you'll handle enquiries that come to us, work out what each customer needs, source the ingredients and packaging, prepare the quote, and follow it through until the job is won. Then you'll look after those customers and help them get more from us.

There's no high-pressure cold calling. You'll make some outbound contact to grow our Nourished Nutrients range with resellers. You'll report to our Operations Manager and work closely with our customer support, production and purchasing team.

Start date: Ideally early January 2027, straight after our Christmas shutdown. We can start the right person sooner if needed.

Key responsibilities

Sales and customers

• Be the first point of contact for new customers: respond to enquiries, scope the job and confirm specifications
• Build costings and prepare quotes, then follow them up and turn them into orders
• Look after existing customers: reorders, check-ins, and making sure they know everything we offer
• Grow our supply of ingredients, packaging and materials to new and existing customers
• Work with production and operations so customer requirements are met

Sourcing

• Research and identify suppliers of ingredients, packaging and manufacturing services
• Obtain pricing, specifications, samples, MOQs and lead times, and recommend the best options
• Keep supplier pricing records up to date, and find alternatives when price, availability or quality changes
• Help cost new products and customer projects

Orders and systems

• Enter new and repeat sales orders into our inventory system (currently Fishbowl), check them against the quote, and prepare customer invoices
• Keep our CRM (Bigin) up to date and manage the orders inbox

Growth

• Keep in touch with our Nourished Nutrients resellers, find new ones, and promote the range for white-label

About you

You don't need to be a traditional salesperson. You might come from sales coordination, account management, quoting or estimating, purchasing or procurement, or a customer-facing role in manufacturing or distribution. Experience from any background is welcome.

What matters most:

• Calm and easy-going. Steady under pressure
• Reliable and honest. You do what you say, and own your mistakes
• You follow through. You chase a quote without being reminded
• Comfortable with numbers. Costings, margins and unit prices don't faze you
• Good with people. Warm and confident on the phone and by email
• Curious. You ask "is there a better way?"

Experience in food, supplements, packaging or manufacturing, or with a CRM, is a bonus but not essential. We'll teach you the products.

About us

Agtech Food Manufacturing (AFM) is a Gold Coast contract manufacturer making food and supplement products for brands across Australia. We produce capsules (bulk and packaged), powders and blends, supply ingredients, packaging and labels, offer white-label products through our own Nourished Nutrients range, and provide 3PL storage and dispatch. Freeze-dried products come through our sister company. We're part of the Agtech Group, a family-owned group of small businesses in food manufacturing, freeze drying and plant health.

We're a small, family business, and proud of it. We're a close team, decisions are quick, there's no corporate red tape, and you'll see the difference your work makes. It also means you'll wear a few hats and work closely with family members in the business. If you prefer the structure and size of a larger company, this probably isn't the role for you. If you like being part of a small team where you're known and trusted, we'd like to hear from you.

How we use AI

We use AI tools such as Microsoft Copilot to cut down repetitive admin, so you can spend more time with customers and suppliers. You'll be expected to learn and use them, check their output before it goes anywhere, keep customer information confidential, and know when a phone call or a face-to-face conversation is the better choice.

What we offer

• $80,000 – $95,000 + super, depending on skills and experience
• A structured growth path, with set review points and a formal remuneration review at 12 months against agreed performance measures. Strong results can lead to more responsibility, a step up in title and higher pay
• Full-time, Monday to Friday
• A varied role where you'll work directly with customers, suppliers, production and the people making the decisions

You must have the right to work in Australia.