Sales & Service Lead - Chatswood Chase

ALO; Willoughby; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Team discount

Wellness club membership

Store incentives

Clothing allowance

Career growth opportunities

Job summary

ALO is seeking a Sales & Service Lead to elevate the guest experience on the floor, delivering engagement, education and service that set the brand apart. You will lead a team of Sales & Service Associates and Cashiers, coach staff with feedback, analyze store reports to drive growth, and partner with Operations to manage budgets, inventory and vendor relationships.

This role requires energetic leadership, outstanding communication, and the ability to move throughout the store, assist

Qualifications

• 2+ years in a client-centric, sales environment.
• Values feedback and is eager to provide feedback.
• Self-motivated with a results focus and team mindset.
• Excellent interpersonal and written communication skills.
• Aligns with ALO’s Guiding Principles.
• Requires constant movement around all areas of store.
• Ability to lift, push, carry or move up to 10-15KG.
• Ability to stand and move for an entire shift.

Responsibilities

• Lead an exceptional guest experience on the floor, assessing guest connection and providing product education while coaching the team.
• Build and maintain client relationships daily with customers.
• Analyze reports to strategize and deliver results; implement actions to address gaps and highlight growth opportunities.
• Ensure effective sales floor coverage through workforce planning and lead selling initiatives as needed.
• Partner with Operations & Visual Manager to manage reporting, budgets, inventory, and vendor relationships.

Skills

Customer service

Leadership

Communication

Interpersonal skills

Teamwork

Mobility

Job description

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OBJECTIVE

The Sales & Service Lead is integral to the elevating the guest experience at ALO. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers.

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed

Business Leader

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Business Partner

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)

SALES AND SERVICE LEAD QUALIFICATIONS

• 2+ Years prior work experience in a client-centric, sales environment
• Values feedback, receptive to receiving feedback and eager to provide
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in an around all areas of store
• Ability to lift, push, carry or otherwise move up to 10-15KG
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OBJECTIVE

The Sales & Service Lead is integral to the elevating the guest experience at ALO. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers.

Sales & Service Leader

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed

Business Leader

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests

People Leader

• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Business Partner

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed
• Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)

SALES AND SERVICE LEAD QUALIFICATIONS

• 2+ Years prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO’s Guiding Principles
• Requires constant movement in an around all areas of store
• Ability to lift, push, carry or otherwise move up to 10-15KG
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

JUST SOME OF THE PERKS

• A generous ALO team discount, plus a complimentary ALO Wellness Club membership, offering unlimited access to on‑demand yoga and fitness classes led by world‑class instructors
• Competitive salary, along with monthly store incentives that recognise performance, momentum, and shared wins as we grow together
• A quarterly clothing allowance to support all‑day movement
• Extensive career growth opportunities as ALO continues to expand across Australia