Operations Lead - Westfield Sydney

Aloyoga; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Team discount

ALO Wellness Club membership

Clothing allowance

Store incentives

Career growth opportunities

Job summary

ALO is seeking an Operations Lead to join our store leadership team in Sydney. You will drive profitability and efficiency through coaching, inventory control, and smooth day‑to‑day operations on the sales floor and in the stockroom.

You will partner with Visual Managers, manage shipments, stock transfers, replenishment, and floor sets while upholding Visual standards and a safe, inviting environment for guests.

Qualifications

• 2+ years in a client-centric, sales environment.
• Proven leadership capabilities with decision-making.
• Receptive to feedback and able to give feedback.
• Ability to move around store and participate in all areas.

Responsibilities

• Lead and execute inventory management to maximise accuracy and reduce shrink.
• Investigate inventory accuracy issues and partner with GM to close gaps.
• Oversee shipment, receiving, processing, reverse transfers, replenishment, and floor set updates.
• Champion strong visual standards on the sales floor.
• Support safe, efficient operations through stockroom standards and processes.
• Move dynamically on the retail floor to support business needs and guests.

Skills

Leadership

Customer service

Communication

Teamwork

Feedback culture

Job description

WHY JOIN ALO?

Mindful movement. It's at the core of why we do what we do at ALO-it's our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That's the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OBJECTIVE

The Operations Lead is a member of the store leadership team and is responsible for driving and coaching to profitability and efficiency. The Operations Lead will work closely with Operations & Visual Managers in initiating, delegating work, and providing feedback to the team to achieve optimal results supporting total store operations. Duties require constant movement in and around the store, including the sales floor and back of house. When not actively assisting guests, this position takes initiative to perform other tasks, as needed, to keep store clean, safe, inviting and operating efficiently.

Operations Leader

• Lead & execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
• Investigate and root cause inventory accuracy issues, partnering with the General Manager to elevate process or system gaps
• Manage execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
• Champion strong visual standards for the sales floor
• Support a safe work environment and efficient operation through strong stockroom standards and processes

Business Leader

• Partner with Operations & Visual Managers to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests

People Leader

Leads by example and inspires staff in daily operations and guest experience.

• Directly oversee the Operations Associates; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Flow Experience Leader

Collaborate with Visual Lead to ensure cross-functional training, and Sales & Service Lead to ensure the business is well-executed

• Execute company-level operation-focused directives, projects and initiatives, in partnership with management team, to achieve goals & KPI's
• Opens and closes the store in accordance with back of house (BOH) standards

OPERATIONS LEAD QUALIFICATIONS

• 2+ Years prior work experience in a client-centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• Self-motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO's Guiding Principles
• Requires constant movement in and around all areas of store
• Ability to lift, push, carry or otherwise move up to 10-15KG pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

JUST SOME OF THE PERKS

• A generous ALO team discount, plus a complimentary ALO Wellness Club membership, offering unlimited access to on‑demand yoga and fitness classes led by world‑class instructors
• Competitive salary, along with monthly store incentives that recognise performance, momentum, and shared wins as we grow together
• A quarterly clothing allowance to support all‑day movement
• Extensive career growth opportunities as ALO continues to expand across Australia

We're passionate about connecting with driven and skilled individuals who are invested in their development. Together, we'll continue to evolve our brand's success while supporting the growth of your career.

To support the needs of the business and our teams, this role requires a flexible approach to availability, including working a rotating roster across peak trading periods and weekends.

We value diversity and inclusion and are proud to champion a culture where everyone feels valued, supported, and celebrated.

By applying for this role, you consent to us completing a VEVO check to verify your right to work in Australia where required.

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