Sales & Service Lead - Chatswood Chase

ALO; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

ALO team discount

ALO Wellness Club membership

Monthly store incentives

Quarterly clothing allowance

Job summary

ALO is seeking a Sales & Service Leader in Sydney to elevate guest experiences on the floor through strong product education and relationship-building. You will guide Sales & Service Associates, drive coaching, and ensure effective floor coverage while supporting business growth.

You will partner with operations, visual, and studio teams to execute sales strategies, manage budgets and inventory, and foster a high-energy, service-led store culture in a dynamic retail environment.

Qualifications

• 2+ years in a client-centric sales environment.
• Proven leadership capabilities with decision-making.
• Values feedback and provides constructive input.
• Self-motivated with a results-driven mindset.
• Strong interpersonal and written communication skills.
• Aligns with ALO guiding principles.
• Good movement throughout store and ability to lift up to 10-15 kg.

Responsibilities

• Lead exceptional guest experience on the floor through assessing guest connection and product education.
• Build client relationships daily with customers.
• Analyze reports to strategize and deliver results and highlight growth opportunities.
• Ensure effective sales floor coverage through workforce solutions and selling initiatives.
• Partner with Operations & Visual Manager to manage budgets, inventory, and facilities.
• Move dynamically on the retail floor to meet business and guest needs.
• Directly oversee Sales & Service Associates and Cashiers; recruit and develop talent.
• Collaborate with Community & Studio and Visual Leads for cross-functional training.

Skills

Client-centric sales

Leadership

Feedback-oriented

Communication

Team development

Mobility on floor

Physical stamina

Job description

WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OBJECTIVE

The Sales & Service Lead is integral to the elevating the guest experience at ALO. They will ensure we deliver our targets for engagement, guest education and interaction, create a service‑lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers.

Sales & Service Leader

• Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed

Business Leader

• Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
• Demonstrate strong business acumen by leveraging metrics to support business‑driving strategies
• Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests

People Leader

• Leads by example and inspires staff in daily operations and guest experience.
• Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent
• Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Business Partner

• Collaborate with Community & Studio, Operations and Visual Leads to ensure cross‑functional training and to ensure the business is well‑executed
• Execute company‑level operations‑focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)

SALES AND SERVICE LEAD QUALIFICATIONS

• 2+ Years prior work experience in a client‑centric, sales environment
• Proven leadership capabilities demonstrating excellent decision making
• Values feedback, receptive to receiving feedback and eager to provide
• Self‑motivated with a desire to achieve results and excel individually, and as a team
• Excellent interpersonal and written communication skills
• Aligns with and embodies ALO's Guiding Principles
• Requires constant movement in an around all areas of store
• Ability to lift, push, carry or otherwise move up to 10-15KG
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

JUST SOME OF THE PERKS

• A generous ALO team discount, plus a complimentary ALO Wellness Club membership, offering unlimited access to on‑demand yoga and fitness classes led by world‑class instructors
• Competitive salary, along with monthly store incentives that recognise performance, momentum, and shared wins as we grow together
• A quarterly clothing allowance to support all‑day movement
• Extensive career growth opportunities as ALO continues to expand across Australia

We’re passionate about connecting with driven and skilled individuals who are invested in their development. Together, we’ll continue to evolve our brand’s success while supporting the growth of your career.

To support the needs of the business and our teams, this role requires a flexible approach to availability, including working a rotating roster across peak trading periods and weekends.

We value diversity and inclusion and are proud to champion a culture where everyone feels valued, supported, and celebrated.

By applying for this role, you consent to us completing a VEVO check to verify your right to work in Australia where required.

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