Sales Representative - Inbound

PassportCard; North Sydney Council; On-site; AUD 50,000 - 75,000; Part time

Benefits offered by this job

26–27 hours / week

No cold calling

Weekday shifts 8am–6pm

Competitive salary + STI + super

40% Travel Insurance for you & family

RG146 certification training

North Sydney office with views

Birthday leave

Employee experience program

Job summary

PassportCard is hiring a Sales Representative - Inbound - Travel Insurance in our North Sydney office. The role offers 26–27 hours per week, weekday shifts 8am–6pm, no cold calling, and fully paid training including RG146 certification.

As the first point of contact for travel insurance enquiries, you will present PassportCard’s products, sell policies, and grow our customer database while delivering an outstanding customer experience.

Qualifications

• Previous sales experience as a contact centre agent or transferable skills.
• Target-oriented with proven KPI achievement in sales.
• Able to handle inbound calls and leads with diverse customers.
• Knowledge of insurance products, especially travel insurance, is a plus.
• Team player committed to career growth.
• Self-motivated with a positive attitude to exceed targets.
• Customer-centric approach with strong communication.
• Willing to learn and take initiative; reliable and punctual.
• Willing to become a product expert.

Responsibilities

• Be the first point of contact for sales enquiries from customers.
• Present PassportCard’s travel insurance products and sell policies.
• Deliver outstanding customer experiences in every interaction.
• Collaborate with a high-performing, multi-skilled team.
• Meet KPIs and follow quality standards.
• Coordinate with Medical Assessors on pre-existing conditions.
• Note: this is an office-based role.

Skills

Sales experience

Inbound calls

Customer service

Communication skills

Team player

Motivated

Product knowledge

Computer literacy

Job description

Sales Representative - Inbound - Travel Insurance

• Take the next step and grow your career in the insurance industry

• Career progression opportunities, fast growing company

• Career advancement opportunities

• Fully paid training to set you up for success

Join our multi award-winning team at PassportCard, the only travel insurance provider with instant payouts for common claims. We offer a unique value proposition in the Australian market, paying claims on the spot while customers are travelling!

What we offer:

• 26 –27 hours per week!

• No cold calling!

• Shifts will fall between 8am – 6pm, weekdays only

• Competitive Salary + STI up to 10% of Base Salary + Super

• 40% of Travel Insurance – for you and your family

• Fully paid training, including RG146 certification

• Great company culture

• Multi award-winning company

• North Sydney office with amazing views

• Employee experience program

• Paid birthday leave and much more!

About the role

Purpose of this Role

• Be the first point of contact for all sales enquiries from potential and existing customers

• Providing PassportCard’s insurance products to travellers, selling policies and growing our customer database – with the best product on the market!

• Provide an outstanding customer experience through every interaction

• Work as part of a high functioning and multi-skilled team who celebrate each other's successes

• Meet KPI's and adhere to PassportCard’s guidelines, procedures and quality standards

• Liaise with the Medical Assessors team regarding pre-existing conditions

• Please note: this is an office-based position

About you

What we are looking for:

• Previous sales experience as a contact centre agent or transferable skills

• Target-oriented with proven examples and track record of meeting and/or exceeding KPIs in sales and maintaining a positive experience for the customer

• Taking inbound calls and leads and confidently communicate with a diverse group of people

• A good knowledge and understanding of insurance products and of the Australian travel insurance market is a plus!

• A real team player who is serious about their career growth

• Highly motivated, positive and driven attitude to exceed targets and KPIs

• An outstanding customer-centric approach

• Excellent verbal communication skills; able to demonstrate patience and enthusiasm

• A mindset which is supportive and allows you to ‘walk in our customers’ shoes'

• An ability and willingness to learn and take initiative

• A reliable and punctual team player

• Computer savvy and willingness to become a product expert

More about us

PassportCard is the world’s first travel insurance solution with instant payouts. We offer a dynamic and fun work environment where motivated, creative, and driven people make a difference. We foster a culture of leadership, empowering staff to make a positive impact. Our employee-centric approach ensures that when our employees' needs are met, they, in turn, meet the needs of our customers and partners.